Site Reliability Engineer

Changing the world, influencing the digital future!

Expect more. Connect more. Be more at Diebold Nixdorf. 

More than 160 years ago, we started by manufacturing safes and vaults - security is encoded in our DNA. We are pioneers in development, sales and service of ATMs, cash registers and self-checkouts, including development and supply of SW and HW. Our teams do everything possible to make shopping and paying as convenient as possible for users. We are the innovation partner for most of the financial institutions and retail chains. Together, we impact the lives of more than 75 million people worldwide. 

Our solutions connect the physical and digital worlds through cash and non-cash transactions - quickly, securely and efficiently. 

The Košice branch of Diebold Nixdorf was officially opened in November 2017. We are a strategic delivery center where experts work in the areas of corporate infrastructure, application management, information security, as well as in teams dealing with IT processes. Since its beginning in Košice, the company has established itself on the local market of IT companies, we participate in job fairs, we have established cooperation with many schools and organize a lot of activities for our employees.

As a Senior Site Reliability Engineer, you will play a pivotal role in managing and owning critical incidents through to resolution to minimize business impact on our key critical business applications and our customer’s business operation and serving as a reliability advisor focused on improving the resilience, observability, and operability of critical platforms and services. 

Are you ready to be part of our friendly team? Now you have the chance!  

WHAT WILL YOU BE DOING AS APPLICATION ADMINISTRATOR? 

• Lead incident response for business-critical services coordinating cross-functional teams and suggest troubleshooting to restore service quickly and minimize business impact.

• Proactively notifies internal stakeholders of potential issues impacting service performance; provides regular status updates as required.

• Drive blameless postmortems and root cause analysis, turning incidents and recurring issues into systemic fixes, corrective actions, and long-term reliability improvements.

• Proactively identify and reduce sources of instability in systems by analyzing how our systems fail in production and driving architectural or operational improvements.

• Serve as a senior technical resource and reliability advisor to internal teams, sharing best practices and guiding teams toward sustainable operational excellence.

• Partner with engineering/product to shift-left reliability: design/readiness reviews, resilience reviews, and operational acceptance for launches and changes.

• Champion culture of reliability across business domains, act as a force multiplier: create clear documentation that enables other teams to adopt reliability improvements at scale.

WHAT EXPERIENCE / SKILLS DO YOU NEED?

• 4-6 years of relevant experience or equivalent combination of education and experience in Senior incident management (with tech focus), SRE, Production Engineering, Software Engineering, DevOps Engineering, or similar role operating business-critical, high-traffic services in production.

• Experience with incident management and response: you can navigate ambiguous, high-pressure production issues, drive coordinated response, and follow through with durable improvements. 

• Track record of proactively identifying reliability risks and gaps through metrics, incidents, architecture reviews, or resilience testing.

• Fluent business communication in English (written and spoken).

WILL YOU FIT IN? 

• Exceptional problem solving, critical systems thinking skills, and familiarity with chaos engineering concepts.

• Strong collaboration and influence skills: you communicate clearly, build trust with partner teams, and can guide engineering teams toward better reliability practices.

• Growth mindset and curiosity: you are eager to learn, comfortable challenging assumptions (including your own), and motivated by continuous improvement of systems, processes, and yourself.

NICE TO HAVE (BUT NOT NECESSARY)

• Fluency in modern infrastructure: proven hands-on experience with public cloud technologies and understanding of containerized and orchestrated platforms such as Kubernetes.

• Practical experience or a strong demonstrated interest in operating LLM-based systems, RAG pipelines, or agentic workloads, and understanding the reliability challenges of non-deterministic systems. 

GET TO KNOW OUR TEAM AND HOW WE WORK

In our team, no two days are the same. You will work closely with the Incident and Problem Management teams while helping to shape and establish a brand‑new process.

Starting salary from 2,300 EUR gross/month- the final offer depends on proven experience.

WHAT DO WE OFFER? 

• Prestige – we are a Key Partner to Financial institutions and Retailers

• Stability & perspective - we have been on the market for many years and operate globally

• Great team - we maintain friendly and helpful relationships, we are not just colleagues

• Future career - you can become a team leader or specialize in your field, grow with us

• Innovation and development - we support individual development and professional training; experienced colleagues are also happy to pass on their experience

• Remuneration - in addition to fair wages, we have annual bonuses according to the company results

• Flexibility - we accommodate parents and support work-life balance. We offer home office including flexible working hours.

• Public transport - we will reimburse you for a yearly voucher for Košice MHD / Slovak Bus Lines (AD) / Slovak Railway Transport

• Time off - 5 weeks holiday + 3 sick days 

• Equipment - of course you get a laptop and phone including unlimited tariff

• Cafeteria - you choose your own benefits; we will give you generous budget per year to your cafeteria account

• Meal vouchers – you get your meal allowance from day one

• MultiSport - we support the physical and mental health of our colleagues

• The future – we contribute to your pension insurance (III.pilar)

• Allowance for working from home – we contribute monthly to your home internet or electricity 

• Good thing – we give you 2 days of paid time off for volunteering

• Modern offices – relax zones, video games and great workspace with view on the city 

Our success is never a job for one person! We look forward to you joining our team. Don't miss the opportunity to become one of us!

MORE ABOUT US

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation 

We have 21 000+ great colleagues in 130+ countries around the world creating technologies of the future, together. Our culture is fueled by our values of transparency, reliability, curiosity, excellence and collaboration.

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. *

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes. **

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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