As a Senior Site Reliability Engineer, you will play a pivotal role in managing and owning critical incidents through to resolution to minimize business impact on our key critical business applications and our customer’s business operation and serving as a reliability advisor focused on improving the resilience, observability, and operability of critical platforms and services.
Responsibilities- Lead incident response for business-critical services coordinating cross-functional teams and suggest troubleshooting to restore service quickly and minimize business impact.
- Proactively notifies internal stakeholders of potential issues impacting service performance; provides regular status updates as required.
- Drive blameless postmortems and root cause analysis, turning incidents and recurring issues into systemic fixes, corrective actions, and long-term reliability improvements.
- Proactively identify and reduce sources of instability in systems by analyzing how our systems fail in production and driving architectural or operational improvements.
- Serve as a senior technical resource and reliability advisor to internal teams, sharing best practices and guiding teams toward sustainable operational excellence.
- Partner with engineering/product to shift-left reliability: design/readiness reviews, resilience reviews, and operational acceptance for launches and changes.
- Champion culture of reliability across business domains, act as a force multiplier: create clear documentation that enables other teams to adopt reliability improvements at scale.
Required Qualifications
- Experience with incident management and response: you can navigate ambiguous, high-pressure production issues, drive coordinated response, and follow through with durable improvements.
- Track record of proactively identifying reliability risks and gaps through metrics, incidents, architecture reviews, or resilience testing.
- Exceptional problem solving, critical systems thinking skills, and familiarity with chaos engineering concepts.
Strong collaboration and influence skills: you communicate clearly, build trust with partner teams, and can guide engineering teams toward better reliability practices. - Growth mindset and curiosity: you are eager to learn, comfortable challenging assumptions (including your own), and motivated by continuous improvement of systems, processes, and yourself.
- Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Senior Incident Management (with tech focus), SRE, Production Engineering, Software Engineering, DevOps Engineering, or similar role operating business-critical, high-traffic services in production.
- Good business English skills (Written and spoken).
- Diploma or equivalent work experience required.
Preferred Qualifications
- Fluency in modern infrastructure: proven hands-on experience with public cloud technologies and understanding of containerized and orchestrated platforms such as Kubernetes.
- Practical experience or a strong demonstrated interest in operating LLM-based systems, RAG pipelines, or agentic workloads, and understanding the reliability challenges of non-deterministic systems.
- General knowledge of Diebold Nixdorf products and services is a plus.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Skills Required
- Experience with incident management and response
- Track record of proactively identifying reliability risks
- Exceptional problem solving and critical systems thinking skills
- Minimum of 4-6 years of relevant experience
- Good business English skills (Written and spoken)
- Diploma or equivalent work experience
Diebold Nixdorf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.
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Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
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Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
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Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.
Diebold Nixdorf Insights
What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
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