Important Information:
Years of Experience: 5+ years
Job Mode: Full-time
Work Mode: Remote within Mexico
Position Overview
We are looking for a Site Reliability Engineer (SRE) to join our team and ensure the reliability, scalability, and performance of custom platforms built on AWS infrastructure and Kubernetes containers. This role will focus on resolving Tier 3 issues, collaborating with engineering teams to prepare operations for new releases, and proactively improving platform stability and customer experience.
Key Responsibilities
- Troubleshoot and resolve Tier 3 platform issues on AWS-based custom applications.
- Work closely with engineering teams to prepare Operations for new releases and feature enhancements.
- Identify recurring issues and develop automated solutions or process improvements.
- Implement strategies to enhance platform reliability, scalability, and performance.
- Monitor system health and proactively address potential risks.
- Collaborate with internal stakeholders to improve customer experience and product robustness.
- Participate in incident response, root cause analysis, and post-mortem reviews.
- Contribute to documentation, runbooks, and operational readiness plans.
Required Qualifications
- Hands-on experience with AWS cloud infrastructure and services.
- Strong knowledge of Kubernetes and container orchestration.
- Proficiency in Python or Go for scripting and automation.
- Experience in platform support, troubleshooting, and performance optimization.
- Familiarity with CI/CD pipelines, monitoring tools, and observability practices.
- Strong problem-solving skills and an engineering mindset.
- Familiarity with Observability stack (Open Source) PLGJ Prometheus + Loki + Grafana + Jaeger
Preferred Qualifications
- Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
- Knowledge of microservices architecture and distributed systems.
- Exposure to DevOps practices and SRE principles.
- AWS certifications (Solutions Architect, SysOps, or DevOps Engineer) are a plus.
Soft Skills
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong analytical and critical thinking abilities.
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What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
