Site Reliability Engineer

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Site Reliability Engineer role exists within the global Cloud Operations organization. The role forms part of a shift team based in Sri Lanka, which reports into a Senior SRE & Cloud Manager who is responsible for the operational and people management aspects of that shift. The shifts together form the Cloud Service Centre team who provide support to the IFS customer base across all IFS cloud services. The role handles multiple aspects of incident and service requests. Working with multiple internal and external stakeholders related to our supported services.

Primary job role: 

• Investigate, diagnose, and resolve issues occurring on the SaaS hosted customer infrastructure, including SQL Servers, Linux Servers, Windows Servers and Web application servers
• Work closely with the DevOps team to implement new automation techniques and identify solutions to increase productivity and reliability
• Providing diagnostic and repair services on a variety of database and application systems
• Provision new servers in Azure and private datacentres including software applications, networking configuration and security provisioning
• Work with 3rd party providers to ensure product Security and to implement data centre changes
• Perform customer application upgrades, migrations, certificate updates and database restores/backups

• A formal qualification (degree, HND, etc.) in Computer Science, Information Technology or similar
• Networking knowledge with an understanding of firewalls, VPNs and Load Balancers.
• Knowledge of any configuration management tools: Ansible, Terraform, Powershell, Azure CLI
• Experience with version control software such as Git
• Experience with Public Cloud hosted solutions
• Any knowledge or experience of process automation via scripting
• Any knowledge on F5 Load Balancers and/or Azure Front Door
• Any knowledge on Azure SQL, Azure VM or Azure Networks
• At least 1-2 years’ experience in Azure Cloud Services
• Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
• Some level SQL Server administration skills.
• Understanding of both Windows and Linux Server OS administration.
• Good understanding of network topology and system architecture.
• Proven track record in self-managed learning and sharing expertise.
• Basic experience of scripting in PowerShell and/or bash
• Role forms part of a Shift Rota (Mon-Fri or Sun-Thu)

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.