Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Why is this position important at Infobip?
We are looking for engineers who enjoy solving problems, have a passion for quality, and are data-driven and analytical. The role we are hiring is Site Reliability Engineer, whose primary focus is on driving reliability initiatives and promoting reliability practices across the organization. For this position, we are specifically looking for an SRE with a strong development background (backend or full stack), comfortable with scripting and building internal tooling.
SRE understands the client use cases, usage, and impact, establishes and improves the incident management process, drives post-incident reviews where they focus on providing incident (meta)-data and analyzing trends as well as act as advisors on follow-up actions, especially promoting systematic approach and long-term solutions.
The team for which we are hiring has a diverse skill set as they come from different backgrounds, from engineering, product management, testing and routing. They have acquired that skill set over very long careers which makes them a nightmare for problems and incidents. Currently, they operate as a form center of practice (excellence) and are helping Infobip resolve a diverse set of complex problems in the reliability spectrum.
SREs are:
1. Owners of Incident management and its lifecycle
Working on process alignment with the rest of the company
Working on streamlining and process automation
Driving process adoption and monitoring adoption
Creating objective and actionable incident reporting (monthly, quarterly, yearly incident reports for management; on-demand product reliability reports)
2. Advisors/Experts on reliability topics (advocating platform reliability)
Providing onboarding and education on reliability topics and on how to improve reliability
Driving reliability community/mindset
Promoting a blameless incident culture
Identifying risks and promoting a systematical approach to problems and long-term solutions
3. Helping teams define, develop, monitor and maintain SLOs/SLIs for their products
4. Providing a client-centric point of view on incidents and products
5. Shortening incident response times (detect, engage, fix) by helping with troubleshooting and improvements
6. Developing internal tooling and automation to reduce toil and speed up incident response
7. Providing objective quality insights
Raising awareness of areas of improvement based on historical data
Providing actionable insights based on quality trends and metrics
Providing guidance for outliers that are outside of the expected baseline
What will the main responsibilities be?
Discovering problems, defining, and solving tasks under the guidance of more senior engineers
Designing and implementing automation and tooling (script, services, dashboards) to: improve incident detection and response, reduce manual work (toil) and provide better reliability insights
Overviewing incidents in a production environment, helping others in complex incident response using incident response strategies
Troubleshooting platform - wide problems: understanding the big picture and guiding towards resolution of the reliability-related problem
Collaborating with product and development teams to integrate integrate reliability improvements into code and architecture
Actively investing in learning about the development process, technologies, system architecture, platform and products, and client segmentation in Infobip context
Active participation in the incident review and learning from incidents
Communicating about problems and solutions on the right level of abstraction depending on the audience (audience having different backgrounds are included in the incident management process)
Sharing knowledge about problem-solving towards the team/requirement area
More about you:
Highschool, Bachelors or Masters degree
3+ years in positions like:
Software Engineer / Backend Engineer / Full Stack Engineer, or
DevOps / SRE with strong scripting/programming experience
Deep technical knowledge in:
Programming/scripting: solid experience in at least one of: Java, Go, Python, Bash/Powershell or similar
Plus familiarity with some of the following:
Monitoring, logging and alerting tooling
Network and Linux fundamentals
System/architectural design and distributed systems
Databases and querying languages (SQL/NoSQL)
Proficient in English, with good understanding of the development process, risk analysis, and problem solving
Focus on clients, strong teamwork skills, curiosity and eagerness to learn, technical skills, execution efficiency, continuous improvement mindset, and great analytical and communication skills
Interested in Engineering at Infobip? You can learn more about our day-to-day by checking out our Engineering Handbook.
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, free lunch in the office, ESOP, team building and other organized activities
Apply if you like this job description, and for more details - feel free to contact recruiter Zrinka on LinkedIn
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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