Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

• Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all Visa VAS applications.

• Perform ongoing/Proactive analysis of various Visa VAS applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

• Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

• Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

• Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors under direct supervision

• Actively participate in troubleshooting activities and SWAT calls and help drive investigation towards swift resolution under direct supervision

• Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among Visa VAS PRE and Global Operations teams

• Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  

• Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all VAS products.

• Participate in on-call roster to support business including off-hours and weekends. 

• Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• Bachelor's degree, OR 1+ years of relevant work experience

Preferred Qualifications:

• Bachelor's degree, OR 1+ years of relevant work experience
• 1-2 years’ experience in working with Linux and UNIX.
• 1-2 years’ experience in DevOps/Production support profile working in a globally distributed team.
• Good understanding of Gen AI based tools and some experience on AI/ML based technologies
• Strong work ethic, ability to work in fast-paced, team-oriented environment with guidance and good oral and written communication skills.
• Basic knowledge and understanding of SRE or Cloud DevOps
• Systemic approach to identifying problems with guidance, as needed.
• Basic level knowledge on Active-Active setup Applications.
• Knowledge and some experience on Java, J2EE, Shell/Python Script technologies.
• Knowledge and some experience on Database technologies like Oracle, DB2 or other relevant databases
• Knowledge and some Experience with Service Now and ticketing workflows will be advantageous.
• Knowledge and some Experience with monitoring tools like Splunk, Humio, Clickhouse or any other monitoring tools/processes will be advantageous.
• Should have a technical and business mindset and have a strong work ethic, self-starter, ability to work in fast-paced, team-oriented environment.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.