Site Reliability Engineer

At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. 

Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things. 

We’re looking for someone like you to join our growing Site Reliability Engineering (SRE) team. We support a variety of data solutions that we've developed, and we are seeking individuals with data expertise to enhance our SRE team.  

This role offers excellent career progression, as our division is in a state of growth—expanding both in team size and client base. There are numerous opportunities to advance your career with us.  

Your responsibilities will include:

• Provide Senior SRE support for escalated data-related issues;
• Act as a technical escalation point for unresolved data platform issues in the SRE Pod/s;
• Monitor, maintain, and troubleshoot databases/data warehouses and related infrastructure;
• Collaborate with the data engineering team to ensure efficient data flow and transformation;
• Develop and maintain accurate technical documentation in the form of operational runbooks;
• Perform standard pre-approved changes within the scope of our client's Change Management Process (i.e. new users, etc.);
• Use Ensono’s helpdesk and work tracking systems to maintain logs of all support requests and incidents, and improve these processes, both technically and through stakeholder management.
• Participate in the process for, and proactively mitigate risks in a Security management process (Vulnerabilities in Code, Infrastructure, Dependencies) aligned to both Ensono’s and our Clients compliance objectives;
• Engaging with suppliers and 3rd parties for support, requests and opportunities, managing the relationship our clients get the best value for their services

Requirements: 

• +3 years of working experience as a SRE
• Solid experience in Azure Cloud or AWS, Kubernetes (prior experience not needed), Terraform, Linux, and Prometheus

Commercial experience in Python:

• Troubleshooting issues and identifying systemic failings indicated by incidents/failures
• Implementing fixes
• Proposing solutions for reducing toil
• SRE Foundation certificate (DevOps Institute) and a Cloud provider (AWS, Azure, GCP) 'associate'-level certification highly beneficial.

What you can expect: 

• Innovative data projects: Work on innovative data-driven projects that are at the forefront of technology, providing exposure to the latest tools and practices in data engineering and analytics;
• Access to Advanced Tools: Gain hands-on experience with state-of-the-art data platforms, tools, and technologies, including cloud-based data solutions, big data platforms, and advanced analytics tools;
• Mentorship and Collaboration: Be part of a team of experienced data professionals who are eager to share their knowledge and mentor you in advanced data practices and tools;
• Microsoft Security and Compliance tooling;
• DevOps approaches: Infrastructure, Config, Pipelines as code, CI/CD with Azure DevOps, Github Actions, etc.;
• International standards: ISO 27001, ISO 22301, ISO 20000-1, ISO 9001;
• Robotic Process Automation: Logic Apps and Power Automate;
• Development Tools: Azure DevOps, Visual Studio, JetBrains;
• Cloud Platforms: Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS);
• Productivity Tools: Atlassian Suite (Jira, Jira Service Management, Confluence);
• 100% remote work