Responsibilities include:
- Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
- Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
- Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
- Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
- A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to their documentation.
- Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
- Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the Firm safer and more efficient.
- Skills required:
- The ideal candidate would have at least one of: Software development skills in one or more programming language, e.g. Python, ServiceNow administration or development experience,
- 5 + years of experience
- Proficient oral and written communication skills
- Establishing warm, effective relationships with colleagues to collaborate on successful delivery
- A dependable team worker with demonstrated commitment to client service
- Ability to respond appropriately during occasional technical emergencies, like outages.
- Skills desired:
- ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.
What the Team is Saying
What We Do
Bounteous is an end-to-end digital transformation services consultancy that partners with leading brands around the globe to co-innovate and drive exceptional client outcomes. We build digital solutions for today’s challenges and tomorrow’s opportunities through transformative products and experiences. Driven by co-innovation, high technical and domain expertise, and a commitment to global talent, we foster a culture of belonging, support, and growth, ensuring accountability and successful business outcomes.
Our thousands of skilled strategists and technologists and around the world shatter boundaries, obsess over outcomes, and forge the future. Our people, clients, and partners make Bounteous exceptional.
We drive success for the world’s biggest brands with award-winning solutions:
AI, Data, Analytics
Digital Commerce
Experience Innovation & Design
Enterprise Digital Transformation
Marketing Activation & Loyalty
Digital Product & Platform Engineering
Cloud Enablement & Modernization
We collaborate with top tech leaders to pioneer solutions in a dynamic digital world:
Adobe
AWS
Microsoft
Salesforce
Google
…and more!
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Employees work remotely.
Our remote-first teams of talented individuals collaborate and co-innovate worldwide. We believe productivity thrives anywhere, so you're empowered to work in the way and environment where you perform best.
