● Ensure the reliability and availability of production systems and services by monitoring, troubleshooting, and responding to incidents.
● Develop and maintain tools and automation for system monitoring, alerting, and incident response to minimize manual intervention.
● Collaborate with development teams to plan for capacity scaling and performance improvements based on usage patterns and growth forecasts.
● Collaborate with development and product teams to ensure that new features and services are designed with reliability in mind.
● Maintain documentation for operational processes, system configurations, and best practices.
● Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
● Proven experience in software development and/or system administration.
● Strong scripting and coding skills (e.g., Python, Go, Shell) for automation and tool development.
● Familiarity with containerization and orchestration technologies like Docker and Kubernetes.
● Experience with cloud platforms (e.g., AWS, Azure, GCP) and infrastructure as code tools (e.g., Terraform).
● Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).
● Knowledge of network, security, and database concepts.
● Strong problem-solving skills and the ability to work well under pressure.
● Understanding of agile and DevOps methodologies.
● Excellent communication and collaboration skills.
● Availability to work during US hours till 3 pm ET is essential for this role.
● Candidates must have their own system/work setup for remote work.
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What We Do
Checkmate empowers enterprise restaurant brands with powerful ordering solutions and hands-on support. Our scalable technology enables restaurants to drive sales across channels, including custom websites, apps, kiosks, catering, third-party marketplaces, voice AI, and more. With seamless integrations, smarter analytics, and 24/7 service, Checkmate helps brands conquer their digital goals. Restaurants can launch unique ordering experiences, centrally manage menus, recapture revenue, leverage customer data, and continually adapt with new integrations. Regardless of how you want to grow, Checkmate has the tools and guidance to power, manage, and evolve your digital business.
