Site Reliability Engineer

About Listrak:

It’s An Exciting Time to Join Listrak -- Listrak’s next-gen platform is here! Our Product and Engineering teams have developed and built a unified platform that brings together email, SMS, identity resolution marketing, and app push into one platform for true cross-channel orchestration. Serving 1,000+ retailers and brands, Listrak is the only digital marketing platform retail marketers need to engage customers and drive revenue.

Our HQ is in Lititz, PA, but we have employees spanning over 30 states (and growing!). We are a 350-person organization led by a passionate leadership team that is invested in bringing together diverse, creative, intelligent minds to create an amazing workplace and product. Want to know more?

Check out more about our culture here and here! 

About the role:

We are seeking a dedicated and skilled Site  Reliability Engineer to join our Platform Operations team. The ideal candidate will play a vital role in ensuring the reliability, scalability, and performance of our systems and infrastructure. This position involves implementing reliability engineering standards, automating processes, managing incident responses, and collaborating closely with cross-functional teams to enhance system resilience. Other responsibilities include providing second tier support for internal and external customers.  Strong problem-solving abilities, expertise in monitoring and automation tools, and excellent communication skills are essential for success in this role.

This role will have a hybrid work schedule, based in our Lititz HQ or King of Prussia, PA office. 

• Work with development members to understand project enhancements or defect fixes and create, organize, and maintain test plans and test cases accordingly.  
• Responsible for creating, maintaining, and performing acceptance, regression, and functional tests and effectively documenting results.
• Responsible for running functional and regression tests to ensure new features/enhancements meet user requirements and are free of major defects.
• Provide second tier support for issues from first tier support team. Identify if issue is user error, defect, or system limitation and create defect ticket for development or advise first tier support as necessary.
• Manage monitoring and alerting systems such as New Relic, OpenSearch, and Grafana
• Participate in incident response efforts, conduct root cause analysis, and assist in implementing corrective actions to prevent future occurrences.
• Regular status updates to all assigned sprint tasks in daily stand-up meetings and maintain task progression on a daily basis.
  

You have: 

• Bachelor’s Degree in Computer Science or related work experience
• 3+ years Software Testing / Quality Assurance experience and proven track record of delivering high quality products
• Proficient at writing test cases, writing scripts, test execution and defect tracking
• Experience with automated test tools and frameworks
• Solid understanding of Linux and Windows systems administration and troubleshooting
• Experience with AWS and Cloudwatch
• Development background: Python, Microsoft .NET framework, C#, VB.NET, ASP.NET, jQuery, JavaScript, HTML, CSS, XML as well as testing these technologies
• Working knowledge of SQL
• Ability to understand and embrace our business strategy
• Experience with version control systems
• Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical team members and customers
• Strategical, analytical and a problem-solver with sound business judgement skills
  

Why join Listrak? 

At Listrak, we take every voice into consideration—we invite and encourage our employees to help us solve problems and anticipate the unknown. We invest in our employees and work to grow and develop you in your career. We are highly collaborative and team oriented, and we take pride in our culture at Listrak!

Some of our amazing benefits include:

• Health/Dental/Vision Insurance
• 401(k)
• Open Time Off (OTO) 
• Nine Paid Holidays 
• Disability Insurance 
• Life Insurance 
• Optional Insurance: Life, Accident, Hospital Indemnity, and Critical Illness
• Parental Leave
• Volunteer Time Off
• Birthday Time Off

We also encourage our employees to have work/life balance, with benefits like generous time off, remote capabilities, and volunteer time off. We love to give back to our community (and yours!) and we take our social responsibility seriously, sponsoring and hosting local high school tech programming, volunteering our space for community organizations, and donating time and resources for non-profits like Meals on Wheels, Habitat for Humanity, and our local YWCA.

Come join our growing team!

Listrak is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. 

Attention residents of California:  Click here for CPRA notice

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