Redwood Software

Site Reliability Engineer

Posted 6 Days Ago

Home, KS

Mid level

Software • Automation

The Role

The Site Reliability Engineer will manage alerts, provide 24x7 support for SaaS events, document issues, deploy to EKS/K8s using Terraform and Helm, maintain infrastructure, automate tasks, and collaborate with other teams to enhance SaaS services. Proficiency in AWS and scripting with Bash or Python is essential.

Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

OUR MISSION

At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

Day-to-day management of alerts, checking systems, and escalating issues as necessary
Be part of a team that provides 24x7 on-call support for critical SaaS events.
Available in case of emergencies when team members are not available or need help.
Documentation of issues and remediation steps
Proactively create appropriate monitors in the EKS/K8S ecosystem
Deploy to EKS/K8s cluster using Terraform and Helm
Learn and maintain existing infrastructure running under Docker Swarm
Improve existing infrastructure health by implementing checks and scripts to correct known issues
Maintenance and development of deployment code
Automating tasks that are currently executed manually
Implement/integrate new technologies in our Cloud Infrastructure
Collaborate with other teams and departments to provide the highest level of support and assistance
Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
Perform RCA and take necessary corrective actions to prevent the recurrence of issues
Create and assign alert-related actions to the appropriate team after the investigation
Handle support requests for environment-specific actions
Identify and provide automation requirements to improve RCA

YOUR EXPERIENCE

Hands-on AWS Cloud Engineer
Working knowledge of EKS/Terraform/Helm
Working Experience with Docker and Docker Swarm
Good understanding of AWS IAM roles and policies
Logging and Monitoring AWS Resources using CloudWatch logs.
Experience working with Linux environment
Proficient in Bash and/or Python scripting
A strong understanding of web technologies such as REST APIs
Working Experience with monitoring solutions, such as Grafana, and Prometheus
Excellent oral and written communication skills
Customer-facing communication skills to effectively explain issues and RCAs to them
Experience in Product/Application Support for SaaS-based products
Understanding of APIs, Databases, Systems Architecture, and Design
Designing, implementing, and operating in a DevSecOps

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected]