Site Reliability Engineer

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Being a Site Reliability Engineer at iManage means… 

You are an SRE who is interested in building something from the ground up with our new and exciting cloud platform. You will participate in architectural and design discussions, efforts to avoid and reduce toil, and of course, provide a scalable, reliable platform for the success of our customers and organization. As an SRE, you will play a key role in driving your teams success and scaling our cloud platform. You will collaborate with multiple teams to help drive consistent unified decisions that promote standardization and resiliency within the products. 

Here is what one of our leaders, Principal Site Reliability Engineer (Malik Muratovic), has to say about the culture of the team: "The most exciting part about our project is learning new technologies, expanding our knowledge base to grow our careers, and delivering a platform that delights our customers! We are able to share ideas, have open and honest conversations while working with like-minded people. Also, our leadership is willing to work with us to truly understand the challenges and how we are solving these problems. Our leaders really know us by our names and as individuals so they genuinely care about the people. It feels like we are working with our friends -- we even game together sometimes!" 

iM Responsible For… 

• Participating in, and facilitating, agile sprints and associated ceremonies. 
• Driving innovation and platform evolution.
• Scaling cloud infrastructure to support our growing ecosystem based on Kubernetes.
• Providing reliable, predictable deployment and maintenance of distributed systems.
• Adhering to security best practices. 
• Writing and designing automation, monitoring, diagnosing, and debugging tooling.
• Coordinating and participating in production support and on-call rotations.
• Conducting incident management and contributing to associated retrospective/postmortem as needed. 
• Working cross functionally with cloud operations, development, and product team. 

iM Qualified Because I Have… 

• Extensive knowledge working in a public cloud and/or hosted datacenter environment (Azure preferred). 
• Experience with highly available and scalable systems. 
• Familiarity with Google SRE concepts (as defined by Google: https://sre.google/sre-book/table-of-contents/). 
• Ability to manage Windows Servers, AD, and .NET applications (C#.NET/ASP). 
• Experience with IIS and MS SQL configuration and support. 
• Familiarity with Linux Server stacks (Ubuntu/Debian distributions preferred). 
• Basic to intermediate knowledge of networking (Subnetting. CIDR). 
• Experience with one cloud provisioning platform (HashiCorp Terraform preferred). 
• Experience with at least one configuration management platform (Chef preferred). 
• Familiarity with containerization/clustering technologies (e.g Docker, Azure Kubernetes). 
• Familiatiry with alerting and monitoring tools (Prometheus/Grafana or ELK/EFK preferred). 
• Working knowledge of CI/CD. 
• Experience writing technical documentation and SOP’s for internal stakeholders. 
• Willingness to collaborate with other teams, providing root cause analysis and problem analysis as needed. 
• A Bachelor’s degree in Computer Engineering or related field (or equivalent experience). 
• Profiency in at least one scripting language (PowerShell, Python, Ruby, etc). 

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. 
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. 
• Own my career path with our internal development framework. Ask us more about this! 
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale! 

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. 
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

About iManage… 

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com

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