Site Reliability Engineer

About the Role
At NinjaOne we are passionate about building unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineer to join our SRE team in the Platform Engineering organization and help us scale our products to millions of end-users. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services.
English Resume Required.
Location: We are flexible on remote working from home, but you must be located in Brazil, Colombia, Ecuador, or Mexico.
What You will be Doing

• Diagnose and resolve complex application and infrastructure issues
• Participate in our 24x7 on-call rotation, SCRUM, and deployment planning
• Perform Root Cause Analysis (RCA) and provide recommendations for application teams
• Improve availability and reduce customer impact using observability tools
• Ensure best-practice and security-minded architecture by influencing design decisions
• Create and maintain technical documentation and SOP's
• Develop software, scripts, or tooling to improve efficiency and reduce delivery time of applications and infrastructure

About You

• 5+ years' experience in DevOps and/or Site Reliability Engineering roles
• 3+ years' experience with an object-oriented language (preferably Java or C++)
• Intermediate+ level Linux administration, scripting, and troubleshooting
• Demonstratable knowledge of Observability tools (New Relic, Splunk, DataDog)
• Comprehensive experience with AWS (Amazon Web Services) and its core capabilities
• Experience with cloud automation and infrastructure-as-code (IaC) toolsets, primarily CloudFormation but also including Terraform, Helm and Ansible.
• Good understanding of containers, Kubernetes and distributed microservice architectures
• Passionate about automation, security, and self-service
• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes
• Effective communication skills, both verbal and written.
• Excellent English writing, editing, and speaking skills at a tested level of C2 or native proficiency required

About Us
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You'll Love
Our flexible working hours with home office options enable you to successfully balance your personal life and your job
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SP1
#BI-REMOTE