Site Reliability Engineer

 Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

The RingCentral Collaboration Group includes the Messaging Backend, Front End Client Apps, various parts of our overall AI Features and several internal tools.

This is where you and your skills come in.

We’re currently looking for: An experienced Site Reliability Engineer (SRE) to join the RingCentral Collaboration team. As a SRE, you will be responsible for maintaining and improving uptime and availability across several of our services. You will play a crucial role in ensuring the reliability, performance, and availability of our services by identifying potential issues, and proactively resolving them. The ideal candidate should have a background in various service observability platforms as well as experience with containerization using Kubernetes, message queuing systems like Kafka, and SQL/NoSQL databases. Programming experience is desired for the role.  

Job Duties:

• Collaborate with development and operations teams to integrate monitoring solutions into the software development lifecycle and operational processes.

• Define, propose, and drive efforts to continually improve monitoring, troubleshooting, and self-healing for our services.

• Design and implement redundancy, failover mechanisms, and load-balancing strategies to ensure system reliability.

• Conduct risk assessments and identify potential points of failure in the infrastructure and propose solutions to fix it.

• Respond to (on-call) and take actions to mitigate incidents and outages.

• Be on top of capacity requirements in a growing environment.

• Actively work with various teams’ codebases to extend observability and improve uptime.

• Represent the team in global incidents resolution, and participate in on-call rotation

To succeed in this role you must have experience in:

• Proven experience as an SRE or similar role of 6+ years.

• Problem-solving and troubleshooting skills.

• Linux in-depth knowledge.

• Knowledge of one of the programming languages (see Preferable technology stack).

• Experience with cloud platforms.

• Knowledge of one or more of the configuration management tools.

• Ability to work in a diverse multicultural environment, communicating with globally distributed teams.

• Team player with self-start ability and strong drive to dig deeply and solve problems.

• Fluent in spoken and written English. 

Preferable Technology Stack:

• OS: Linux (CentOS/RedHat/Oracle/Amazon Linux)

• Programming languages: Python, JavaScript, Go, Java

• Cloud: AWS, Azure, GCP

• Containerization: Kubernetes

• Distributed Log: Kafka, ELK stack

• Monitoring: Zabbix, Prometheus, Alertmanager, Grafana

• DBs: VictoriaMetrics, MongoDB, PostgreSQL, MySQL

• IaaC: Ansible, Terraform

• GitOps: ArgoCD

• CI: Gitlab CI, Jenkins

• VCS: GitLab

• HA: Nginx Proxy

Desired Qualifications:

• B.S in Computer Engineering, Computer Science, or equivalent experience with 4+ years of related experience

• Proven experience with influencing the software engineering of cloud/SaaS services

• Familiarity with AI, LLM, and various related technologies

• Deep understanding of the DevOps Lifecycle and application of it within organizations

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance 

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Pet insurance and Pet Telehealth

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is  your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado the compensation range for this position is between $107,100 and $153,000  for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.