Site Reliability Engineer

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Nielsen measures the media-consumption habits of homes across the country. Our data paints a rich portrait of the audience on those markets we measure. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our culture of innovation and growth. 

The Site Reliability Engineer supports developers on the Analytics Platform systems and tools including the underlying AWS cloud infrastructure that is primarily US based but expanding globally. The ideal candidate will have a solid background in a technical field such as computer science coupled with a familiarity with systems and site reliability engineering practices and concepts. Additionally, the ideal candidate will have a desire for continual learning and excellent problem-solving, communication, and interpersonal skills.

Responsibilities

• Evaluate and develop systems, tools and practices that enhance platform reliability and availability
• Manage and monitor all installed systems and cloud infrastructure
• Monitor and test systems for potential problems and identify solutions
• Maintain security compliance for all available systems and backup
• Help design informational and operation support systems and tools
• Solve technical problems efficiently
• Identify, solve and manage platform and project risks
• Support Platform developers by providing technical guidance to investigate issues, identify sustainable, optimized solutions
• Communication with end users to receive/work issues, impact due to outages and/or upgrades
• Work directly with Software vendors on issue resolution, etc
• Effectively document, knowledge sharing and assist in building skills for team members and individuals with whom the team supports

Key Skills

• Bachelor’s degree in Computer Science, Information Technology or related field
• 3-5 years experience using common scripting languages (e.g., Python, JavaScript, Shell)
• 3-5 years experience with AWS services (e.g. AWS Lambda, Eventbridge, EC2, Aurora)
• 3-5 years experience with Windows, Linux operating systems
• 3-5 years experience with SQL and No-SQL technologies, e.g. MongoDB
• 3-5 years experience with infrastructure as a service tools, e.g. Terraform
• 2-3 years experience with Alteryx Designer and Server platforms
• Well-organized and able to handle and prioritize multiple assignments
• Able to communicate effectively both orally and in writing
• Able to work effectively across several different functional areas in a collaborative environment
• Desired: experience with visualization and reporting tools, e.g. Tableau, Google Sheets, Spotfire, PowerBI
• Preferred: experience with Jira, Git, Confluence, Smartsheets
• Preferred: project management experience

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.