Meet The Team
The Site Reliability Engineering (SRE) team at Duo, a part of Cisco, plays a crucial role in maintaining the reliability, availability, and performance of Duo's security services. The team is responsible for evaluating the scalability, resiliency, and security properties of production environments to ensure services meet internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs).
By implementing robust monitoring and alerting systems, the team proactively detects issues and leads incident management efforts to resolve outages swiftly. Beyond immediate resolution, the team focuses on long-term reliability by investigating incidents, implementing remediation strategies, and conducting Disaster Recovery drills to ensure resilient incident processes.
The SRE team continuously optimizes service performance and collaborates with development teams to ensure new features are designed with scalability in mind, while determining security requirements to meet the objectives of the company, customers, and relevant governmental agencies. Through the development of automation tools, acceleration techniques, and analytical tools, the team reduces operational expenses and identifies potential issues early in the product lifecycle. By conducting rigorous post-incident reviews and implementing preventive measures, the SRE team ensures Duo's solutions remain dependable, secure at every layer, and high-performing to meet user expectations.
Your Impact
As a Site Reliability Engineer on our team, you will develop software and tools to empower Duo's product development teams to run and maintain their services in production.
You will
- Collaborate with internal partners and peer stakeholders to engineer automated solutions that remove toil, enhance stability, and ensure scalability across various infrastructure.
- Apply an engineering mindset to build automation and operational tooling that enable fast, reliable releases, including automated roll-backs and zero-downtime deployments.
- Work across infrastructure and automation areas to improve service reliability and adapt services across regions.
- Test high availability and disaster recovery measures to minimize single points of failure and monitor resources to gauge scalability.
- Contribute to the design and implementation of new tools, frameworks, and automation toolsets to solve complex operational challenges.
- Take ownership of tasks, collaborate on effective solutions, and support less experienced colleagues as a technical resource.
- Participate in a rotating on-call SRE schedule, troubleshoot production and security issues, and collaborate across time zones on incident reviews and reliability improvements.
Minimum Qualifications:
- Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience.
- 4+ years of Python development.
- 3+ years of experience with public cloud platforms (AWS preferred) and SaaS solutions.
- 2+ years in Site Reliability Engineering (SRE) or a related IT field.
- Experience with infrastructure as code, especially Terraform.
- Experience with Container Orchestration including Kubernetes and Docker.
- Proficiency using AI coding agents, with the judgment to verify outputs for correctness and security.
- Demonstrates strong ownership, proactively identifies reliability improvements, and collaborates effectively across engineering teams.
Preferred Qualifications
- Experience operating Kubernetes with kubectl, Helm, Kustomize, and Argo CD.
- Design and own secure cloud solutions following best practices for least-privilege access, encryption, and defence in depth.
- Prior experience deploying Cloud Services, Monitoring, Alerting, and production incident response.
- Familiarity with disaster recovery, security controls, or multi-region infrastructure.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor’s degree plus 5 years of related experience, or Master’s degree plus 3 years, or PhD plus 0 years
- 4+ years of Python development experience
- 3+ years of experience with public cloud platforms, preferably AWS, and SaaS solutions
- 2+ years of experience in Site Reliability Engineering or a related IT field
- Experience with infrastructure as code, especially Terraform
- Experience with container orchestration, including Kubernetes and Docker
- Proficiency using AI coding agents, with the ability to verify outputs for correctness and security
- Strong ownership, proactive reliability improvement skills, and effective collaboration across engineering teams
- Experience operating Kubernetes with kubectl, Helm, Kustomize, and Argo CD
- Ability to design and own secure cloud solutions using least-privilege access, encryption, and defense in depth
- Experience deploying cloud services, monitoring, alerting, and production incident response
- Familiarity with disaster recovery, security controls, or multi-region infrastructure
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental-health resources, and expert second-opinion services. These offerings are positioned as a core pillar of the Total Rewards package.
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Leave & Time Off Breadth — Time off is portrayed as expansive, with quarterly company-wide “Days for Me,” paid holidays and vacation, volunteer time, emergency leave, and a year-end shutdown in many locations. This breadth helps employees disconnect and recharge.
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Parental & Family Support — Family support is emphasized through extended paid parental leave for primary caregivers, caregiving assistance, adoption support, and resources for parents and caregivers. These programs are presented as global offerings, with specifics determined locally.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
