Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.
Xurrent Site Reliability Engineer
Xurrent, Inc. (“Xurrent”) designates a Site Reliability Engineer. The Site Reliability Engineer (SRE) will play a crucial role in ensuring the reliability, availability, and performance of Xurrent's services. As a key technical contributor, the SRE will establish and maintain robust systems and processes, minimizing disruptions and maximizing the overall quality of technical experiences. Much of the software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. Azure and AWS experience is highly desirable with Azure familiarity being required. Reporting to the Director of Site Reliability and TechOps, the SRE will collaborate closely with internal teams to drive operational excellence of the SRE site. The SRE keeps a continuous eye on Xurrent’s systems capacity and performance. Our goal is to provide our customers the best, most reliable, and fastest experience possible.
Responsibilities / Ownership
- Provide support for infrastructure, site reliability, and service uptime for Azure and AWS hosted technology.
- Work with the team on technical initiatives related to site reliability engineering within the organization to improve the availability, scalability, latency, and efficiency of Xurrent's services.
- Provide networking expertise for a new product that will require a deep technical understanding of networking, routing, and firewalls.
- Support and participate in maintaining a culture of operational excellence, emphasizing proactive monitoring, incident response, and continuous improvement.
- Collaborate with internal teams to address infrastructure-related challenges and ensure alignment with business objectives.
- Provide guidance to other team members on managing availability and performance of the Xurrent services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.
- Proactively identify and mitigate risks to minimize service disruptions and optimize performance.
- Research and stay abreast of new technologies and solutions that would potentially benefit Xurrent and its users.
Requirements:
- 2-5 years of experience developing backend systems or Infrastructure as Code (IAC) templates.
- Strong interpersonal skills
- Strong functional networking knowledge
- Strong application and container security knowledge
- AWS CodePipeline / CodeBuild experience
- Basic development skills with Javascript/Python/Ruby
Preferred:
- AWS DevOps or Cloud Practitioner certification
- CloudFormation knowledge
Important Notice: Beware of Recruitment Scams
We have been made aware of fraudulent job offers being circulated under Xurrent’s name. Please note that only communications from verified recruiters using emails ending in "@xurrent.com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
Skills Required
- 2-5 years of experience developing backend systems or Infrastructure as Code templates
- Strong interpersonal skills
- Strong functional networking knowledge
- Strong application and container security knowledge
- AWS CodePipeline and AWS CodeBuild experience
- Basic development skills with JavaScript, Python, or Ruby
- AWS DevOps or Cloud Practitioner certification
- CloudFormation knowledge
What We Do
Xurrent is transforming service management for the modern enterprise. The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort. Hundreds of organizations worldwide trust Xurrent to elevate their Enterprise Service Management. In 2023, Xurrent was recognized for the third consecutive year as a Gartner® Peer Insights™ Customers’ Choice in the ‘Voice of the Customer’: IT Service Management (ITSM) Platforms. For more information, visit www.xurrent.com
Why Work With Us
Xurrent leads IT Service Management, empowering global organizations with innovative, cutting-edge technology and service-focused solutions.
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