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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
About the Role:The Site Reliability Engineering team is the backbone of Kong's cloud services, responsible for architecting and operating the large-scale infrastructure that powers our customers' most critical applications. Our mission is to achieve world-class reliability and performance, enabling our product engineering teams to ship features with velocity and confidence. We are the guardians of uptime and the champions of developer delight.
What You’ll Do:Build and maintain our core infrastructure as code using tools like Terraform and Ansible.
Implement robust monitoring, logging, and alerting systems to ensure our services meet and exceed 99.99% uptime.
Resolve production incidents through systematic debugging, and drive the blameless post-mortem process to prevent recurrence.
Write automation to reduce operational toil, improve system efficiency, and enable self-service for engineering teams.
Collaborate with developers to embed reliability and scalability best practices directly into the application lifecycle.
Contribute to our capacity planning, disaster recovery drills, and security hardening processes.
Participate in a fair and sustainable on-call rotation to ensure our platform is always available.
Experience operating production workloads on a major cloud provider (AWS, GCP, Azure).
Proficiency in at least one programming or scripting language, such as Golang, Python, or Bash.
Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes).
Knowledge of Infrastructure as Code principles and tools (Terraform is a plus).
Familiarity with CI/CD concepts and pipeline tools (e.g., GitLab CI, Jenkins).
An understanding of modern observability stacks (e.g., Prometheus, Grafana, ELK).
#LI-BR2
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Skills Required
- Experience operating production workloads on a major cloud provider (AWS, GCP, Azure)
- Proficiency in a programming or scripting language (Golang, Python, Bash)
- Hands-on experience with containerization and orchestration (Docker, Kubernetes)
- Experience with configuration management and automation (Ansible)
- Knowledge of Infrastructure as Code principles (Terraform is a plus)
- Familiarity with CI/CD concepts and pipeline tools (GitLab CI, Jenkins)
- Familiarity with observability stacks (Prometheus, Grafana, ELK)
- Willingness to participate in a fair and sustainable on-call rotation
Kong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kong and has not been reviewed or approved by Kong.
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Leave & Time Off Breadth — Flexible PTO, company-wide Unplug Days, and a four‑week paid sabbatical after five years are prominently offered to support rest and work–life balance. These programs are presented as meaningful perks beyond base pay and are highlighted across official materials and third‑party summaries.
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Healthcare Strength — U.S. medical, dental, and vision coverage is described as strong, with plan quality drawing positive sentiment. Solid healthcare appears to contribute meaningfully to overall satisfaction with the total package.
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Equity Value & Accessibility — Stock options are offered to most employees, creating ownership upside alongside cash compensation. Equity is positioned as a visible component that helps keep offers competitive for certain technical and go‑to‑market roles.
Kong Insights
What We Do
Kong Inc., a leading developer of API and AI connectivity technologies, is building the connectivity layer for AI. Trusted by the Fortune 500 and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. No AI without APIs.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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