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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
The MissionThe Site Reliability Engineering team is the backbone of Kong's cloud services, responsible for architecting and operating the large-scale infrastructure that powers our customers' most critical applications. Our mission is to achieve world-class reliability and performance, enabling our product engineering teams to ship features with velocity and confidence. We are the guardians of uptime and the champions of developer delight.
What You’ll DoBuild and maintain our core infrastructure as code using tools like Terraform and Ansible.
Implement robust monitoring, logging, and alerting systems to ensure our services meet and exceed 99.99% uptime.
Resolve production incidents through systematic debugging, and drive the blameless post-mortem process to prevent recurrence.
Write automation to reduce operational toil, improve system efficiency, and enable self-service for engineering teams.
Collaborate with developers to embed reliability and scalability best practices directly into the application lifecycle.
Contribute to our capacity planning, disaster recovery drills, and security hardening processes.
Participate in a fair and sustainable on-call rotation to ensure our platform is always available.
Experience operating production workloads on a major cloud provider (AWS, GCP, Azure).
Proficiency in at least one programming or scripting language, such as Golang, Python, or Bash.
Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes).
Knowledge of Infrastructure as Code principles and tools (Terraform is a plus).
Familiarity with CI/CD concepts and pipeline tools (e.g., GitLab CI, Jenkins).
An understanding of modern observability stacks (e.g., Prometheus, Grafana, ELK).
About Kong:
Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.
Skills Required
- Experience operating production workloads on a major cloud provider (AWS, GCP, Azure)
- Proficiency in a programming or scripting language (Golang, Python, Bash)
- Hands-on experience with containerization and orchestration (Docker, Kubernetes)
- Experience with configuration management and automation (Ansible)
- Knowledge of Infrastructure as Code principles (Terraform is a plus)
- Familiarity with CI/CD concepts and pipeline tools (GitLab CI, Jenkins)
- Familiarity with observability stacks (Prometheus, Grafana, ELK)
- Willingness to participate in a fair and sustainable on-call rotation
Kong Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kong and has not been reviewed or approved by Kong.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, particularly in senior and technical positions, with bonuses and overtime enhancing earnings for some. Compensation is generally described as strong across a range of functions.
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Leave & Time Off Breadth — Policies such as flexible time off, company Unplug Days, U‑First Fridays, and a paid sabbatical create multiple avenues for rest and personal development. These offerings support work‑life balance for a distributed workforce.
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Equity Value & Accessibility — Stock options and an employee stock purchase plan enable broad participation in company equity. Equity is positioned as a meaningful component of total rewards alongside cash compensation.
Kong Insights
What We Do
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely and accelerate time to market.
Why Work With Us
It starts with how we show up for each other. We’ve created a workplace that’s intentionally flexible, deeply inclusive, and built for meaningful collaboration — whether virtual or in person. We trust our teams to own their work, and we give them the support, tools, and freedom to grow.
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