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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
Lead Site Reliability & Environment Monitoring Engineer (Azure / Dynatrace / ServiceNow)We are seeking a Lead Site Reliability & Environment Monitoring Engineer to establish and evolve our enterprise observability and monitoring strategy across cloud and application platforms. This is a full-time leadership role responsible for owning monitoring design, driving platform decisions, and guiding engineering teams toward modern SRE practices.
This individual will act as the technical authority for monitoring and alerting, shaping how signals from Dynatrace flow into ServiceNow and enterprise messaging/paging platforms, and enabling a shift toward automated, intelligent, and self-healing operations.
Key Responsibilities
Strategic Leadership & Decision-Making
Define and own the enterprise monitoring and SRE observability strategy
Serve as the subject matter expert for Dynatrace, ServiceNow integration, and alerting architecture
Evaluate and recommend tooling, integration patterns, and platform direction
Drive decisions on alerting philosophy, noise reduction, and signal quality improvement
Platform Ownership & Architecture
Architect and standardize end-to-end monitoring and SRE pipelines:
Dynatrace → ServiceNow incident lifecycle
Alert correlation, deduplication, and prioritization
Integration with paging systems (PagerDuty, SMS, voice, Teams)
Establish best practices for:
Event ingestion and enrichment
Incident routing and automated assignment
Integration with CMDB and service mapping
Site Reliability Engineering (SRE) Leadership
Lead adoption of SRE principles, including:
SLIs, SLOs, and error budgets
Reliability engineering practices across services
Proactive monitoring and resilience design
Champion a shift from reactive operations to proactive reliability engineering
Influence application and platform teams to build observable, resilient systems by design
Automation & Self-Healing Enablement
Drive development of automated remediation and self-healing capabilities
Leverage Dynatrace workflows, Azure services, and automation frameworks to:
Reduce manual incident handling
Eliminate repeatable operational tasks
Minimize unnecessary paging
ServiceNow & Observability Integration Leadership
Own integration between Dynatrace and ServiceNow ITSM/ITOM, including:
Incident, Event Management, and CMDB alignment
Service mapping and dependency visibility
Governance for application/service tagging
Define standards for:
Automated incident creation and resolution
Priority assignment and routing logic
Monitoring-to-ITSM data synchronization
Team Leadership & Cross-Functional Influence
Provide technical leadership and mentorship across SRE, platform, and application teams
Act as a central point of coordination between engineering, cloud, and ITSM teams
Lead workshops and working sessions to:
Drive monitoring standardization
Align teams on reliability practices
Influence upstream architectural decisions
Operational Excellence
Establish KPIs and drive improvement in:
Incident response and resolution times
Alert quality and paging effectiveness
Monitoring coverage across critical services
Provide leadership with clear visibility into service health and reliability trends
Required Qualifications
7+ years in Site Reliability Engineering, monitoring, or production engineering
Proven experience in a technical leadership or lead engineer role
Deep hands-on experience with:
Dynatrace (or equivalent observability platforms)
Microsoft Azure (IaaS, PaaS, networking, identity)
ServiceNow ITSM / ITOM (incident, event management, CMDB)
Demonstrated ability to:
Design and lead enterprise monitoring/SRE architectures
Drive platform and tooling decisions
Integrate observability, ITSM, and paging solutions
Preferred Qualifications
Experience leading SRE or observability transformation initiatives
Strong expertise with Dynatrace–ServiceNow integrations
Experience modernizing or consolidating paging/on-call tooling
Familiarity with:
Azure-based SRE tooling or AI-assisted operations
Automation frameworks (GitHub Actions, Runbooks, etc.)
Infrastructure as Code (Terraform, ARM, Bicep)
Success Metrics
Reduction in alert noise and unnecessary paging
Improved incident routing accuracy and MTTR
Increased adoption of self-healing and automated workflows
Strong alignment between monitoring, CMDB, and service ownership
Enterprise-wide adoption of SRE and monitoring standards
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Skills Required
- 7+ years in Site Reliability Engineering, monitoring, or production engineering
- Proven experience in a technical leadership or lead engineer role
- Hands-on experience with Dynatrace (observability platforms)
- Hands-on experience with Microsoft Azure (IaaS, PaaS, networking, identity)
- Hands-on experience with ServiceNow ITSM / ITOM (incident, event management, CMDB)
- Ability to design and lead enterprise monitoring/SRE architectures and integrate observability, ITSM, and paging solutions
- English language fluency
- Experience leading SRE or observability transformation initiatives
- Strong expertise with Dynatrace-ServiceNow integrations
- Experience modernizing or consolidating paging/on-call tooling (e.g., PagerDuty)
- Familiarity with Azure-based SRE tooling or AI-assisted operations
- Experience with automation frameworks (GitHub Actions, Runbooks)
- Experience with Infrastructure as Code (Terraform, ARM, Bicep)
CRC Insurance Services Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CRC Insurance Services and has not been reviewed or approved by CRC Insurance Services.
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Leave & Time Off Breadth — Time off is described as generous, with paid holidays, vacation, sick days, and new parent leave offered. PTO and well‑being hours are often highlighted as standouts.
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Retirement Support — Retirement support includes a 401(k) plan with a company match and tax‑advantaged savings accounts. Feedback suggests these elements provide steady long‑term value.
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Strong & Reliable Incentives — Bonuses, including year‑end awards and incentive pay in some roles, are presented as a meaningful part of total compensation. Feedback suggests production‑linked roles can realize notable bonus upside.
CRC Insurance Services Insights
What We Do
CRC Group is one of the largest wholesale insurance distributors in the U.S. CRC Group consists of three divisions, Commercial Solutions, Group & Individual Solutions, and Specialty Programs. The CRC Group family of brands includes CRC, TAPCO, Insurisk, CRC Programs, 5Star, The ABC Program, Negley, Professional Insurance Concepts, Pro-Praxis, SHU, Target, JH Blades, CRC Voluntary Benefits, Ethos Underwriting Services, and Hanleigh. CRC Group’s insurance offerings and practice groups range from commercial property, casualty, professional lines, small business, transportation, environmental, construction, energy, healthcare, hospitality, manufacturing & distribution, public entity, and real estate, to personal lines, disability, voluntary benefits, and more. CRC Group has the largest collection of actionable data in the wholesale business and we are putting it to use to consistently deliver better outcomes and more efficient results for our clients. We leverage data to provide a better client experience through limits benchmarking reports, amendatory endorsements, comparison tools, form review library, and property risk assessment reports. We have unveiled the REDY platform, which uses data and analytics to help clients win. In addition, we offer products exclusively available from CRC Group through our Insurisk brand. Our Claims Advocacy team is another way we strive to enhance the client experience, our dedicated team is ready to assist even after the policy is placed, we are here to help in the event of a difficult claim, as well. These are just some of the ways CRC Group is placing you first.
