Job Description:
We Are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.
The Team
Our internal Platform Engineering team architects and operates Omnissa's enterprise-grade infrastructure. Our environment includes:
Core platforms: VMware Cloud Foundation, Apache CloudStack, Proxmox, Kubernetes, and S3-compatible object storage
Observability: Prometheus, Grafana, Loki, and Ansible
AI-driven automation: An internal incident diagnosis platform built on Ollama, n8n, and MCP servers to reduce MTTD and MTTR
The Role
We're seeking an SRE with deep observability expertise (Grafana, Loki, Prometheus, automation, and scripting) to maintain the reliability, performance, and operational integrity of our platforms. You'll work across planned and unplanned workstreams with engineering, incident management, and service owners. The role includes an on-call rotation covering nights and weekends.
Key Responsibilities
Design, deploy, and maintain Loki, Grafana, Prometheus, and observability pipelines; expand logging, metrics, and tracing coverage
Build and refine automation and AI workflows for incident analysis and auto-remediation
Drive reliability through capacity planning, performance optimization, SLIs/SLOs, and root cause analysis
Participate in the global on-call rotation; manage incidents and outages and lead post-mortem reviews
Use Atlassian tools (Jira, Confluence, Opsgenie) for task, change, and incident management
Operate and improve internal clouds (vCF, CloudStack, Proxmox), Kubernetes clusters, and S3-compatible storage
Required Skills
Hands-on expertise with Grafana, Loki, Tempo (or similar tracing), and Prometheus
At least one scripting/programming language
Configuration management tools (Ansible, SaltStack)
Strong Linux skills and experience operating large-scale, highly available distributed systems
Familiarity with Kubernetes, CI/CD, and Infrastructure as Code
Comfortable with on-call participation and incident leadership
Experience with Atlassian tools; proficiency in Linux and Windows
Nice to Have
Exposure to Ollama, n8n, or similar AI orchestration tooling
Experience with S3/open-source object stores (SeaweedFS, Ceph)
Knowledge of virtualization stacks (Proxmox, vSphere/vCF, CloudStack)
Background in SRE culture, including SLIs/SLOs and error budgeting
Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.
Skills Required
- Hands-on expertise with Grafana, Loki, Tempo, and Prometheus
- At least one scripting/programming language
- Configuration management tools (Ansible, SaltStack)
- Strong Linux skills and experience operating large-scale, highly available distributed systems
- Familiarity with Kubernetes, CI/CD, and Infrastructure as Code
- Comfortable with on-call participation and incident leadership
- Experience with Atlassian tools; proficiency in Linux and Windows
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
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Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
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Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
Omnissa Insights
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
