Site Reliability Engineer (SRE)-Mobile and Internet Platform

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At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today’s most complex challenges.

Join one of Egypt’s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery.

The Site Reliability Engineer (SRE) is responsible for ensuring the stability, performance, and reliability of Bank's critical applications, particularly Mobile Banking and Internet Banking platforms. This role bridges development and operations teams, implementing automation solutions, monitoring system health, and providing 24/7 operational support to maintain seamless banking services for customers on on-premise infrastructure.

·       Monitor and maintain the reliability and performance of Mobile Banking and Internet Banking applications using Prometheus and Grafana dashboards

·       Manage and support OpenShift/Kubernetes infrastructure for containerized banking applications on on-premise servers

·       Respond to and resolve production incidents with minimal mean time to resolution (MTTR)

·       Implement and maintain centralized logging solutions using ELK Stack (Elasticsearch, Logstash, Kibana) for application troubleshooting

·       Develop and execute runbooks and automation scripts to reduce manual operational toil in OpenShift environments

·       Provide 24/7 production support and on-call rotation for critical banking services

·       Analyze logs and metrics from Prometheus and EFK to identify performance bottlenecks and reliability issues

·       Conduct root cause analysis (RCA) on incidents and implement preventive measures

·       Optimize Kubernetes/OpenShift deployments, pod management, and resource allocation on-premise

·       Implement alerting strategies and threshold management in Prometheus and Grafana

·       Support infrastructure scaling, capacity planning, and load balancing in production environments

·       Implement security best practices and compliance requirements for financial systems in containerized environments

·       Manage on-premise data center infrastructure and server resources

·       Document operational procedures, troubleshooting guides, and create knowledge base articles

·       BSc in Computer Science, Information Technology, Software Engineering, or related field

·       2+ years of hands-on experience in SRE, DevOps, or Production Engineering roles

·       Hands-on experience supporting production applications in Kubernetes/OpenShift environments

·       Strong experience with OpenShift container platform administration and troubleshooting on on-premise infrastructure

·       Proficiency with Prometheus for metrics collection and monitoring

·       Proficiency with Grafana for dashboard creation and visualization

·       Experience with ELK Stack (Elasticsearch, Logstash, Kibana) for centralized logging

·       Strong understanding of Linux/Unix operating systems and networking fundamentals

·       Practical experience with CI/CD tools and automation frameworks

·       Proficiency in at least one programming/scripting language (Python, Go, or Bash)

·       Experience with database management (SQL and NoSQL) on-premise

·       Excellent troubleshooting and analytical skills for production support

·       Strong communication skills and ability to work in cross-functional teams

·       Experience in 24/7 production support environments

·       Experience with on-premise data center infrastructure management

·       Previous experience in financial services or banking sector is a plus