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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Site Reliability Engineer (SRE)
Location: Gurgaon (ONSITE) - 5 Days Work from Office (Arya Samaj Rd, Durga Colony, Sector 39, Gurugram, Haryana 122003)
About the Role
We are looking for a hands-on Site Reliability Engineer (SRE) / DevOps Engineer with strong programming and automation skills.
The role will initially involve development and automation work, helping the engineer build a strong understanding of the applications and platform. Over time, the role will expand into broader DevOps and SRE responsibilities, including CI/CD, cloud infrastructure, observability, production reliability, incident management, and operational automation.
The ideal candidate should be comfortable working with both application code and production systems and should use engineering and automation to improve reliability and reduce manual effort.
Key Responsibilities
- Develop and enhance internal applications, automation tools, APIs, utilities, and platform capabilities using Python.
- Write clean, maintainable, testable, and production-ready code.
- Participate in code reviews, debugging, testing, and technical discussions.
- Build, maintain, and improve CI/CD pipelines and automated deployment processes.
- Work with Docker and Kubernetes for application deployment and operations.
- Support on prem and cloud-based application and infrastructure deployments.
- Maintain reliable, scalable, secure, and highly available production environments.
- Implement and manage monitoring, logging, alerting, and observability solutions.
- Contribute to defining and tracking SLIs, SLOs, and error budgets.
- Troubleshoot application and production issues and perform Root Cause Analysis (RCA).
- Identify recurring operational problems and address them through automation and engineering improvements.
- Support incident response, change management, deployment governance, and disaster recovery practices.
- Maintain runbooks, SOPs, incident documentation, and technical documentation.
- Collaborate with Engineering, Product, Platform, Security, Operations, and external teams.
Technical Skills
- Strong hands-on experience with Python for development and automation.
- Experience developing scripts, APIs, integrations, utilities, or backend services.
- Good understanding of software engineering principles, debugging, logging, testing, and exception handling.
- Experience with REST APIs, JSON, Git, pull requests, and code reviews.
- Strong knowledge of Linux/Unix environments and basic Windows administration.
- Good understanding of networking concepts including DNS, TCP/IP, HTTP/HTTPS, load balancing, and firewalls.
- Experience with at least one cloud platform: AWS, Azure, or GCP.
- Hands-on experience with Docker and Kubernetes.
- Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, Azure DevOps, or equivalent.
- Familiarity with Infrastructure-as-Code tools such as Terraform is preferred.
- Experience with monitoring and observability tools such as Grafana, Prometheus, Power BI, or equivalent.
- Ability to analyze logs, metrics, alerts, and traces for troubleshooting.
- Understanding of SRE concepts including SLIs, SLOs, availability, reliability, error budgets, and RCA.
- Experience with JIRA, ServiceNow, and Confluence is desirable.
Preferred Experience
- 3–6 years of experience in SRE, DevOps, Platform Engineering, Cloud Engineering, or related roles.
- Strong Python development or automation experience.
- Experience supporting applications across development, deployment, and production environments.
- Exposure to cloud-native, distributed, or production-grade systems.
- Understanding of security and compliance best practices.
- Familiarity with AI-assisted engineering tools such as GitHub Copilot, Claude Code, or similar tools.
Soft Skills
- Strong analytical and troubleshooting skills.
- Engineering and automation mindset.
- Good written and verbal communication skills.
- Effective cross-functional collaboration.
- Ownership-driven approach to problem solving.
- Ability to remain structured during production incidents.
Interested?
Please share your updated resume with [email protected] / [email protected] / [email protected]
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Skills Required
- 3-6 years of experience in SRE, DevOps, Platform Engineering, Cloud Engineering, or related roles
- Strong hands-on Python development and automation experience
- Experience developing scripts, APIs, integrations, utilities, or backend services
- Knowledge of software engineering principles, debugging, logging, testing, and exception handling
- Experience with REST APIs, JSON, Git, pull requests, and code reviews
- Strong knowledge of Linux/Unix environments and basic Windows administration
- Understanding of DNS, TCP/IP, HTTP/HTTPS, load balancing, and firewalls
- Experience with at least one cloud platform: AWS, Azure, or GCP
- Hands-on experience with Docker and Kubernetes
- Experience with CI/CD tools such as GitHub Actions, GitLab CI, Jenkins, Azure DevOps, or equivalent
- Experience with monitoring and observability tools such as Grafana, Prometheus, Power BI, or equivalent
- Understanding of SRE concepts including SLIs, SLOs, availability, reliability, error budgets, and root cause analysis
- Experience supporting applications across development, deployment, and production environments
- Familiarity with Terraform
- Experience with JIRA, ServiceNow, and Confluence
- Understanding of security and compliance best practices
- Familiarity with AI-assisted engineering tools such as GitHub Copilot or Claude Code
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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