CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are looking for a passionate Site Reliability Engineer (SRE) to join our team! You will be a trusted partner responsible for reliable deployment and daily operation of cloud infrastructure and data-platform connectivity across a growing set of autism and IDD care software solutions.
As a key member of the Engineering team, you will take ownership of supporting several AWS accounts and their Linux-based workloads and managed services, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, and security groups. You will also support Snowflake account connectivity and deployment processes, working closely with developers, data engineers, security, and other technical and non-technical partners to keep environments secure, available, and ready for change.
If you have a passion for cloud infrastructure, reliability, automation, and technology in general, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome operational and technical challenges of all shapes and sizes, have excellent interpersonal skills and a sense of humor, and enjoy rolling up your sleeves and jumping in, then read on!
Key Accountabilities:
- Support deployment, configuration, and daily operations across several AWS accounts and the Linux servers and workloads running in those environments.
- Administer, monitor, and troubleshoot Amazon S3 buckets, AWS Glue jobs, Amazon Kinesis streams, AWS PrivateLink connectivity, security groups, and related AWS networking and access dependencies.
- Investigate and resolve infrastructure incidents, deployment failures, service interruptions, and connectivity issues, with a focus on restoring service quickly and preventing recurrence.
- Maintain and improve repeatable deployment and operational processes for AWS infrastructure and workloads through automation, version-controlled configuration, and clear runbooks.
- Support secure connectivity to Snowflake accounts, including troubleshooting network paths, private connectivity, endpoint configuration, and environment-specific access issues.
- Support and improve Snowflake deployment processes across environments so that configuration and platform changes are consistent, reviewable, and reliable.
- Collaborate closely with application engineering, data engineering, security, and other teams; contribute to daily stand-up meetings and document operational procedures, known issues, and recovery steps.
Desired Skills and Experience:
- 3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations, with hands-on responsibility for AWS environments.
- Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics.
- Hands-on working knowledge of AWS services used by the role, including Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account operational practices.
- Good understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and troubleshooting application-to-service connectivity.
- Experience supporting Snowflake connectivity and deployment processes, including diagnosing access and network issues and coordinating changes across multiple environments.
- Experience with scripting and operational automation using tools such as Bash or Python; familiarity with CI/CD and Infrastructure as Code practices is highly desirable.
- Experience with monitoring, logging, alerting, incident troubleshooting, and creating practical operational documentation and runbooks.
- Well-organized and self-motivated, with strong multi-tasking skills and a positive, professional approach to working across technical and non-technical teams.
Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.
Skills Required
- 3-5 years of experience in Site Reliability Engineering, DevOps, Cloud Engineering, or production infrastructure operations
- Hands-on responsibility for AWS environments
- Strong Linux administration and troubleshooting skills, including system services, networking, permissions, logs, and command-line diagnostics
- Working knowledge of Amazon S3, AWS Glue, Amazon Kinesis, AWS PrivateLink, security groups, and multi-account AWS operations
- Understanding of cloud networking fundamentals, including DNS, TCP/IP, routing, private endpoints, security groups, TLS, and application-to-service connectivity troubleshooting
- Experience supporting Snowflake connectivity and deployment processes across multiple environments
- Scripting and operational automation experience using Bash or Python
- Experience with monitoring, logging, alerting, incident troubleshooting, and operational documentation or runbooks
- CI/CD and Infrastructure as Code familiarity
- Strong organization, multitasking, self-motivation, and communication across technical and non-technical teams
What We Do
CentralReach’s story started in 2012 at an ABA clinic in Pompano Beach, Florida. The company's founder, a practicing Board Certified Behavior Analyst, was drowning in manual work – from paper billing and clinical data collection to clinical reporting.. With client outcomes in mind, she created a technology-based solution that reduced time-consuming administrative work and freed her to spend time where it matters most – serving clients. Today, under the leadership of Chris Sullens, award-winning CEO in the technology space, CentralReach remains committed to its founding mission: leveraging technology to support individuals with autism and intellectual and developmental disabilities and addressing the growing Autism and IDD care gap. Now the leader in its field, CentralReach continually strives to propel the industry forward through cutting-edge technology, an unrelenting commitment to excellence, and a culture devoted to serving the growing neurodiverse population. Trusted by more than 115,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis therapy with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Why Work With Us
We are a mission-driven team who are lucky to get to impact and advance the future of autism and IDD care software. CentralReach is growing quickly, which provides the opportunity to learn and grow from within. We strive to provide career pathing opportunities, as well as leadership and management development training opportunities.
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