The Site Reliability Engineer will be responsible for ensuring the availability, reliability, and performance of our customer-facing software applications. This role combines planning, engineering, monitoring, incident response, and administration to create highly scalable and fault-tolerant systems.
Responsibilities:
- Ensure the high availability and reliability of the production environment by monitoring system health and performance
- Provide primary operational support for large-scale distributed software applications
- Facilitate incident resolution via triage, communication, engagement, escalation, and documentation
- Partner with platform administration (both internal and external) to define and achieve stability and scalability objectives
- Collaborate with technical and quality teams to improve services by identifying areas of risk and helping to define and proactively implement solutions
- Drive continual improvement in system performance by setting service level objectives in collaboration with a performance center of practice and/or product development teams
- Participate in system design, capacity planning, and platform management
- Analyze and publish metrics from operating systems and applications to assist in performance tuning and fault finding
- Pursue opportunities for automation and process improvements
Qualifications:
- Bachelor’s degree (or demonstrable equivalent work experience) in information technology
- Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues
- Proficiency with enterprise system monitoring software (examples: Datadog, NewRelic, Nagios, Solarwinds, Azure Monitor, Splunk)
- Experience with performance tuning and fault finding in large-scale distributed systems.
- Experience with cloud-based infrastructure, databases, and applications
- Experience providing first-level incident response and troubleshooting with technical teams to resolve end-user issues
- Experience with designing, implementing, and managing performance testing practices, including specific tools and frameworks
- Knowledge of disaster recovery planning and execution.
- Ability to effectively work in a highly matrixed organization
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- Bachelor's Degree in an engineering discipline
- IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D
- 3+ years technical services experience
- 3+ years troubleshooting network security configurations and protocols and experience with third-party control integration (AMX, Crestron, etc.)
- Knowledge of network security concepts (802.1x, RADIUS, Security Certificate Management)
- Customer-centric mindset
- Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Strong leadership skills and decision-making ability
- CompTIA certifications such as Network+ and Security+
- Ability to travel up to 25%
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
