Site Reliability Engineer IV

Workforce Classification:

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

Site Reliability Engineer IV

Job Description Summary

As a Site Reliability Engineer IV, you will drive reliability and operational excellence across cloud, on-premise, and hybrid platforms. You will build scalable automation and AI-powered tooling to improve system health, reduce manual effort, and accelerate incident response.

Partnering with software and platform engineering teams, you will standardize CI/CD, observability, and incident management practices, enabling resilient, self-healing systems. This role is critical to scaling engineering reliability and advancing intelligent automation across enterprise platforms.

This is a hybrid role, located on our campus in Mountlake Terrace, Washington

What You’ll Do

• Build, run, and optimize critical services across cloud, on-premise, and hybrid environments, including managed services, custom applications, and third-party integrations
• Develop automation and AI-powered tooling to reduce manual intervention, including anomaly detection, predictive alerting, and LLM-assisted diagnostics that surface actionable insights
• Design and implement end-to-end observability, telemetry, and self-healing capabilities across platforms
• Lead cross-team efforts to drive root cause analysis, post-incident reviews, and long-term reliability improvements
• Define and drive reliability strategy, standards, and best practices across engineering teams
• Standardize workflows for change management, deployment, and incident response, replacing manual processes with tooling-driven solutions
• Partner with engineering and security teams to ensure deployment pipelines and automation practices meet reliability, safety, and compliance standards
• Influence adoption of modern DevOps practices including CI/CD, infrastructure-as-code, and test-driven development
• Stay current on emerging technologies in AI/ML, DevOps, and platform engineering, and apply them to improve operational efficiency
• Participate in the on-call rotation and support production systems as needed
• This role does not involve day-to-day coding, it requires strong technical depth to guide teams, conduct rapid proofs of concept, and provide guidance on performance, reliability, cost and operational excellence.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
• 7+ years of experience in Site Reliability Engineering, DevOps, or IT Operations within complex environments
• Demonstrated experience leveraging AI platforms and tooling to design and build automation solutions.

Preferred Qualifications

• Hands on experience applying AI/ML to operational workflows, including anomaly detection, predictive alerting, or intelligent automation at scale
• Advanced experience with Kubernetes, Docker, and container-based platforms
• Deep expertise with event streaming platforms
• Experience working across cloud, on-premise, and hybrid environments
• Experience working in large-scale, regulated enterprise environments.

Knowledge, Skills, and Abilities

• Advanced troubleshooting across distributed systems and applications
• Proficiency in one or more programming languages such as Python, Java, C#, JavaScript, or PowerShell
• Familiarity with AI/ML concepts and integrating intelligent automation into operational workflows
• Ability to debug complex systems and guide teams through technical problem-solving
• Strong collaboration and communication skills across engineering teams

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [email protected] or via phone at 425-918-4785.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Plus Salary Range:

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.