At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
The OpportunityWe’re hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale. This role involves owning complex systems, shaping architecture, and influencing cross-functional teams.
You’ll:
- Define and evolve SLOs, SLIs, and resilience patterns
- Build AI-driven automation for detection, remediation, and forecasting
- Lead cloud infrastructure and Kubernetes platforms
- Drive incident response and operational excellence
- Mentor engineers and influence org-wide reliability practices
- 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
- Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
- Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
- Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
- Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
- Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
- Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact.
- Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale.
AI & Automation Expertise
- Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
- Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems.
- Strong understanding of how AI can be safely and effectively applied in production environments.
Nice to haves:
- Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
- Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
- Experience influencing architectural decisions at a platform or product level.
- Prior experience operating in a 24/7, global, high-availability SaaS environment.
Zuora's Cloud Engineering team ensures the reliability, scalability, and operational excellence of global SaaS platforms, operating 24x7 with a follow-the-sun model. The team collaborates closely with Engineering, Security,Product, and Support, leveraging technologies like AWS,Kubernetes, Kafka,Terraform, and Python, with a strong focus on AI-driven operations and automation.
BenefitsZuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at ZuoraZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).
Skills Required
- 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations.
- Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch.
- Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance.
- Strong programming and automation skills using Python and Shell; experience building production-grade automation systems.
- Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting.
- Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments.
- Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives.
- Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering.
Zuora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zuora and has not been reviewed or approved by Zuora.
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Parental & Family Support — Parental leave is described as up to six months of fully paid time for all parents globally, signaling a standout family support policy. Feedback suggests this benefit is a prominent part of the package.
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Leave & Time Off Breadth — Time off offerings include flexible or unlimited PTO for U.S. salaried roles, wellness days, and a company‑wide winter break. Feedback suggests the breadth of options supports meaningful time away when teams enable it.
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Equity Value & Accessibility — Equity programs such as RSUs and an ESPP with a discount are highlighted as meaningful components of total rewards. Feedback suggests these ownership programs enhance perceived competitiveness across several roles.
Zuora Insights
What We Do
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for customers, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first (building ongoing relationships instead of one-time product sales) and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
Why Work With Us
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly. Our people, whom we call “ZEOs" are empowered to take on a mindset of ownership and work together in collaboration to make what’s next possible for our customers, community and the world.
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