Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.
Summary of Position
We are seeking a highly skilled Site Reliability Engineer (SRE) with deep experience in AWS and Azure environments, specializing in Observability, Monitoring, and Incident Response. This role is critical to ensuring the availability, reliability, and performance of our hybrid cloud infrastructure and services. The ideal candidate will design and implement observability frameworks, drive automation in monitoring and alerting, and lead effective incident management processes across multi-cloud environments.
This position requires strong technical acumen in cloud-native operations, a proactive mindset toward reliability engineering, and the ability to collaborate with engineering, operations, and security teams to maintain mission-critical healthcare and enterprise workloads.
Essential Duties and Responsibilities
Observability & Monitoring
Design, implement, and maintain observability solutions across AWS and Azure (e.g., CloudWatch, Azure Monitor, Grafana, Dynatrace, Elastic).
Define and standardize SLIs/SLOs/SLAs to measure service health and customer experience.
Develop dashboards and automated alerting to proactively identify service degradations.
Incident Response
Build and maintain on-call runbooks and playbooks to reduce time-to-resolution.
Drive post-incident retrospectives and continuous improvement initiatives.
Reliability Engineering
Develop automation for self-healing systems, monitoring remediation, and incident mitigation.
Contribute to disaster recovery and business continuity planning across multi-cloud platforms.
Work with engineering teams to design for resiliency, scalability, and reliability from the ground up.
Collaboration & Governance
Partner with security, network, and system engineering teams to ensure observability integrates with compliance and governance frameworks.
Advocate for best practices in cloud-native reliability engineering.
Mentor engineering staff in observability tools, monitoring strategies, and incident management.
Required Qualifications
3-5 years of experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education for:
Cloud Platforms: Expertise in AWS (EC2, ECS/EKS, RDS, CloudWatch) and Azure (VMs, AKS, Application Insights, Azure Monitor).
Observability Tools: Hands-on experience with at least one enterprise observability platform (e.g., Dynatrace, Datadog, Elastic, Grafana, Prometheus, LogicMonitor).
Monitoring & Alerting: Deep understanding of metrics, logs, traces, and distributed system monitoring.
Preferred Qualifications
Automation & Infrastructure as Code (IaC): Proficiency with Terraform, Ansible, or similar tools to automate monitoring and remediation workflows.
Kubernetes Observability: Knowledge of EKS/AKS logging, tracing, and monitoring in containerized environments.
AI & Observability: Exposure to AI-driven monitoring, anomaly detection, or predictive alerting tools.
Programming/Scripting: Scripting skills in Python, PowerShell, or Bash for automation and tool integration.
Chaos Engineering: Experience with resiliency testing and tools such as Gremlin or Chaos Mesh.
Healthcare & Compliance: Experience in healthcare IT environments with HIPAA, HITRUST, or other compliance frameworks.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
Top Skills
What We Do
Teladoc Health is on a mission to empower all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health addresses the full spectrum of health and well-being — powered by human expertise, advanced technology and insights—to deliver improved clinical outcomes at scale. Serving more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages extensive expertise and data-driven insights to meet the growing healthcare needs of consumers and healthcare professionals.
