As a Site Reliability Engineer III at JPMorgan Chase within the Chief Technology Office, you will collaborate with engineering, support, and operations teams to maintain and improve the reliability of mission-critical applications. You'll participate in incident management, troubleshooting, and continuous improvement, and help implement automation and monitoring solutions. On-call rotation is part of the role, requiring effective action during production incidents and a commitment to operational excellence. You'll share knowledge, follow best practices, and contribute to a culture of learning and innovation. We value team players who communicate clearly, solve problems proactively, and focus on customer needs.
Job responsibilities
- Design, develop, and operate solutions for application reliability, monitoring, and automation.
- Execute incident response, troubleshooting, and root cause analysis to resolve production issues and improve system stability.
- Build and maintain CI/CD pipelines using Jenkins (including global libraries), and implement infrastructure as code with Terraform.
- Develop and support containerized applications using Docker and Kubernetes, ensuring robust deployments and scalability.
- Implement and maintain observability solutions using tools such as Grafana, Prometheus, Splunk, and OpenTelemetry.
- Collaborate with engineering and support teams to drive continuous improvement and operational excellence.
- Participate in on-call rotation, responding to production incidents and ensuring timely resolution.
Required qualifications, capabilities, and skills
- Formal training or certification on Site Reliability Engineering concepts and 3+ years applied experience
- Experience in SRE, DevOps, or application support roles, with knowledge of SLIs/SLOs, incident response, and troubleshooting.
- Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Splunk, OpenTelemetry).
- Hands-on experience with CI/CD pipelines (Jenkins, including global libraries), infrastructure as code (Terraform), version control (Git), containerization (Docker), and orchestration (Kubernetes).
- Exposure to cloud platforms (AWS, GCP, or Azure) and automating infrastructure and deployments.
- Willingness to participate in on-call rotation and respond to production incidents.
- Ability to break down issues, document solutions, and communicate effectively with team members and customers.
Preferred qualifications, capabilities, and skills
- Familiar in banking, fintech, or regulated environments.
- Participation in game days or chaos engineering.
- Interest in sharing knowledge and best practices with peers.
Top Skills
What the Team is Saying
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
