Site Reliability Engineer II

Summary

Are you passionate about solving interesting technical challenges by defining, designing, deploying and troubleshooting Cloud services, platforms, and infrastructure. Always thinking about reliability, scalability, resilience, security, and performance. The Guidewire Data Platform SRE team is dedicated to maximizing the reliability, performance, and scalability of Data Platform services. We share end-to-end ownership of these services with the Development team.
We are looking for junior SRE engineers to continuously enhance the reliability of our Big Data Platform and SaaS applications. In this highly collaborative environment, you will operate next-generation platforms and services, utilizing the latest cutting-edge technologies. This is an exceptional opportunity to define, build, evangelize, and optimize our SRE practices.

Job Description

Skills Required

• Experience in continuous deployment of cloud services.

• Basic knowledge of tools like Jenkins, GitLab CI, GitHub Actions

• Comfortable working with Kubernetes (AWS EKS) and Docker containers.

• Knowledge of capacity and scalability of cloud resources.

• Familiarity with AWS / Azure, anyone of the cloud platform..

• Programming skills in Python, or scripting languages to build tooling for self-service automation.

• Experience in monitoring tools like Datadog, Elasticsearch, Kibana

• Good problem-solving and analytical skills to troubleshoot issues in complex multi-tier environments.

• Eager to learn new technologies and passionate about the field.

• Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement.

Your Role:

• Ensure 24x7 production environment with high service availability.

• Coordinate with engineering teams to drive incident resolution.

• Collaborate with development teams to define and implement service architecture improvements.

• Implement automation and orchestration for cloud service operations and deployments.

• Enhance the incident management lifecycle to identify, mitigate, and learn from reliability risks.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

Team Intro:

The SRE Data Platform team is responsible for supporting Guidewire Cloud Data Platform products. We serve as the core team managing deployments and product upgrades across the platform.

Our team operates on an on-call rotation to respond to critical data streaming alerts and ensure high availability. We also provide weekend on-call support on a rotational basis to maintain continuous coverage and platform stability.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.