Site Reliability Engineer II

Our vision is to be the Champions of a Safer Digital Future and the Champions of Change. We believe in empowering individuals and teams with freedom and responsibility to align their goals such that we all row in the same direction. We are uncomfortably transparent, autonomous & accountable; we have zero tolerance for brilliant jerks; we have an unlimited vacation policy and more. For us, our Culture Is Our Strategy - check out our Culture Memo for more details and surprises.

Job Overview:

As a Site Reliability Engineer, you will be responsible for providing the platform for our mission-critical cloud platform, which must maintain constant uptime, scale seamlessly, and allow new services and features to flourish.

The successful candidate will be highly self-motivated with a passion for excellence, quality and detail. SRE will not only support operations but also work closely with the developers and architects within SAFE to aid in product design and assist with the implementation to improve stability, security, and scalability.

Core Responsibilities:

• Operate, monitor, and triage all aspects of our production environments to achieve our SLA and SLOs as part of a 24x7 on-call team.
• Troubleshoot complicated, cross-platform issues handling OS, Networking, and databases in a cloud-based SaaS environment, handle live production incidents, debug/troubleshoot application and infrastructure issues, and follow and implement SRE best practices.
• Design, build, and implement innovative solutions for previous, present, and future issues.
• Prepare alert handling procedures, runbooks, etc., for common tasks and Incidents.
• Automate deployment and orchestration of services into the cloud environment as well as other routine processes.
• Actively participate in capacity planning, scale testing, and disaster recovery exercises.
• Interact with and support partner teams, including engineering, QA, and CSE, to improve system reliability.
• Conduct thorough RCA (Root Cause Analysis) for all production incidents: Identify root causes, document findings, publish incident summaries, and develop preventative actions to mitigate future occurrences.
• Contribute to Infra architecture and non-functional requirements, ensuring they fit into a cohesive vision aligned with the rest of the platform's Technology roadmap for the launch.
• Propagate SRE culture across the organization by sharing industry best practices, standards, approaches, documentation, and code with other engineering teams.

Qualifications/ Essentials Skills/ Experience:

• Demonstrable experience in managing and maintaining high availability services based on AWS cloud infrastructure (minimum 5+ years).
• Demonstrable Experience in cloud environments AWS and container technology, Docker and Kubernetes.
• Demonstrable experience in managing and monitoring large-scale queueing technologies such as RabbitMQ or Kafka.
• Hands-on experience in provisioning Infrastructure as Code (IaC) using Terraform Enterprise/OpenTofu/CDK.
• Experience in CI/CD pipelines using GitHub Actions and Jenkins.
• Valid AWS Associate level or higher certification
• Experience in AWS Networking (VPC, Network Firewall, NACLs, SGs, TGW, DirectConnect), Route 53, HAProxy, Fargate Firewalls.
• Experience in programming/scripting in Python for at least 3+ years.
• Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Grafana/Prometheus, DataDog, Splunk, New Relic, etc.
• Experience with Operational tools such as PagerDuty, Jira Service Management / ZenDesk, etc.

Join our rocket ship if you want to learn, make your mark and work with incredible talent!