The Role
Designs, automates, and maintains cloud infrastructure (primarily Azure) for large-scale, highly available services. Implements IaC and CI/CD (Ansible, Terraform, GitLab, Jenkins, ArgoCD), improves observability (Prometheus, Grafana, ELK), troubleshoots Linux/network issues, supports Beijing office IT operations, and participates in a follow-the-sun on-call rotation.
Summary Generated by Built In
Your Career, our Future—Together.
Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.
The OpportunityThe Site Reliability Engineer II builds and maintains infrastructure that enables SoundHound AI to deliver technology globally. The SRE team provides global infrastructure to reach millions of users, with automation at the core of all systems and processes. This role supports the company’s mission by ensuring reliable, scalable, and observable services, directly impacting the organization’s ability to deliver innovative solutions at scale.
What You'll Do- Builds software and systems for cloud infrastructure management and automation, primarily in Microsoft Azure (Ansible, Terraform).
- Participates in developing frameworks for application deployment, customization, and upgrades (Kubernetes, ArgoCD, GitLab, Jenkins).
- Improves observability, implements and measures key metrics, and defines SLOs/SLAs (Prometheus, Grafana, ELK).
- Collaborates with multi-functional teams across global offices to architect and build reliable and scalable services.
- Supports traditional IT operational needs for the Beijing office, including firewall management, Wi-Fi maintenance, and email server administration.
- Participates in the on-call rotation (follow-the-sun model).
- Holds a minimum of 4 years of experience working as a Site Reliability Engineer or in a similar role.
- Possesses an MS or Bachelor's degree in computer science or a related field.
- Demonstrates experience managing and automating infrastructure in a cloud environment, with hands-on Azure experience.
- Applies in-depth knowledge of container orchestration platforms such as Kubernetes.
- Demonstrates technical expertise with tools used for observability, Infrastructure as Code, and CI/CD.
- Solves complex Linux system and network-level issues.
- Writes quality Python code and uses GitOps practices.
- Performs traditional IT operations such as firewall administration, wireless network management, or mail server maintenance.
- Communicates fluently in Mandarin and demonstrates strong English communication skills, both written and verbal.
- Applies a pragmatic, problem-solving, and critical-thinking mindset.
- Works with a microservices architecture in a highly available, large-scale infrastructure focused on reliability and observability.
- Demonstrates experience with Oracle Cloud Infrastructure (OCI), AWS, or GCP in addition to Azure.
This role is available in China. Our recruiting team will provide a total compensation range based on location and years of experience.
Let's Start the ConversationJoin SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.
We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
***Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.
Skills Required
- Minimum 4 years experience as a Site Reliability Engineer or similar role
- Bachelor's or Master's degree in Computer Science or related field
- Hands-on experience managing and automating infrastructure in Microsoft Azure
- Experience with Infrastructure as Code tools: Ansible and Terraform
- Experience with container orchestration: Kubernetes
- Experience with GitOps and CI/CD tools: ArgoCD, GitLab, Jenkins
- Experience improving observability and defining SLOs/SLAs using Prometheus, Grafana, ELK
- Strong Linux system and network-level troubleshooting skills
- Proficient Python coding skills
- Experience performing traditional IT operations: firewall management, Wi‑Fi/wireless maintenance, mail server administration
- Fluent Mandarin and strong English communication (written and verbal)
- Experience with additional cloud providers (OCI, AWS, or GCP) in addition to Azure
- Experience working with microservices architectures in large-scale, highly available environments
- Willingness to participate in on-call rotation (follow-the-sun model)
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The Company
What We Do
At SoundHound Inc., we believe every brand should have a voice. As the leading innovator of conversational technologies, we’re trusted by top brands around the globe. Houndify, our independent Voice AI platform, with 70,000+ users, allows brands to create custom voice assistants that deliver results with unprecedented speed and accuracy. Our mission is to enable humans to interact with the things around them in the same way we interact with each other: by speaking naturally. We’re making that a reality through our SoundHound music discovery app and Hound voice assistant and through our strategic partnerships with brands like Mercedes-Benz, Hyundai, Deutsche Telekom, and Pandora. Today, our customized voice AI solutions allow people to talk to phones, cars, smart speakers, mobile apps, coffee machines, and every other part of the emerging ‘voice-first’ world. Our diverse team of engineers, UX/UI designers, writers, data scientists and linguists are all passionate about creating a world with more conversations. With more than 14 years of expertise in voice technology, we have hundreds of millions of end users, and a worldwide team in six countries building solutions for a voice-first world.
