Site Reliability Engineer II (GBSC-Business Operations Engineer)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Site Reliability Engineer II (GBSC-Business Operations Engineer)
Overview
The GBSC EPMS team is looking for a Site Reliability Engineer/Business Operations Engineer who can help us solve problems, implement automation, and leverage best practices.• Are you a born problem solver who loves to figure out how something works?• Are you a detail -oriented individual who enjoys complex problem solving?• Do you love determining the correct actions required to fix a problem?• Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Role• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.• Practice sustainable incident response and blameless postmortems.• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover• Work with a global team spread across tech hubs in multiple geographies and time zones• Share knowledge and mentor junior resources
All About You• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.• Experience with algorithms, data structures, scripting, pipeline management, software design and OLAP systems.• Hands on experience with understanding custom objects using JavaScript, HTML5, CSS and API integrations.• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.• Ability to help debug and optimize code and automate routine tasks.• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl, Ruby, MDX.• Interest in designing, analyzing and troubleshooting large-scale distributed systems.• We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
O'Fallon, Missouri: $75,000 - $125,000 USD