Site Reliability Engineer (Contract)

Location: Costa Rica

SweetRush has an exciting opportunity for a talented professional to join our IT team!

Who We Are
At SweetRush, we believe that when you put people at the center of business, magic happens. As a global leader in learning and development, we blend high-end storytelling, emerging tech like AI and VR, and deep psychological insights to help organizations—from iconic global brands to essential nonprofits—flourish. We are a remote-first, tight-knit community built on a foundation of radical empathy and creative excellence. Our work isn’t just about the awards we win with incredible partners such as Hilton, Google, Bridgestone, Adidas, SHRM, and numerous others; it’s about balancing profit with a genuine desire to spread good in the world. If you are a caring innovator who believes work should be life-centered and impactful, then this is where you come in…

The Site Reliability Engineer (SRE) is responsible for maintaining the reliability, availability, and performance of our systems and services. This role combines software engineering and systems engineering to build and run large-scale, distributed, and fault-tolerant systems. The SRE will also play a key role in maintaining, updating, and rolling out new software to Kubernetes, as well as converting legacy applications into containerized applications that can be deployed in Kubernetes.

Essential functions include:

• Design, implement, and maintain monitoring and alerting systems.
• Automate operational tasks to improve efficiency and reliability.
• Collaborate with development teams to ensure reliability and performance in production environments.
• Maintain, update, and roll out new software to Kubernetes, ensuring seamless integration and deployment.
• Convert legacy applications into containerized applications that can be loaded into Kubernetes, enhancing scalability and manageability.
• Troubleshoot and resolve production issues, performing root cause analysis.
• Develop and maintain documentation for systems and processes.
• Participate in on-call rotations to support production systems.

• 5+ years in SRE, Production Engineering, or Cloud Infrastructure roles
• Strong experience operating production systems in AWS
• Deep knowledge of Linux systems architecture
• Experience managing infrastructure using Terraform (or similar IaC tools)
• Experience with Kubernetes in production environments
• Strong scripting skills (Bash, Python, or similar)
• Experience designing, monitoring and alerting systems
• Solid understanding of networking fundamentals

SRE Mindset

• Experience defining and measuring SLOs/SLIs
• Strong incident management experience
• Passion for automation and eliminating manual toil
• Data-driven approach to reliability and performance

Nice to Have

• Experience in multi-cloud environments (Azure)
• Experience with security frameworks (SOC 2, ISO 27001, etc.)
• Familiarity with cost optimization in cloud environments
• Experience building internal developer platforms or self-service tooling

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Call to Action: Submit Your Resume!

Team chemistry is everything to us, so our ultimate goal is to find the right fit. If the above describes your interests and experience, and you believe this will be a dream job, please submit your resume. We are excited to hear from you!

Please note: We're all about remote work and have collaborators based all around the world; however, SweetRush is a US-based company, and English is our primary language. If you'd like to be considered for this opportunity, please submit your resume in English.

SweetRush believes in transparency and fairness. And for that reason, all of our active searches are available on the SweetRush “Join Us” page at https://www.sweetrush.com/join-us/.  You can also find our openings posted on our LinkedIn company page under the “Jobs” tab at https://www.linkedin.com/company/sweetrush/jobs/. 

Unfortunately, cybercriminals take advantage of good people. Please know that SweetRush would never ask for your personal information, such as SSN, banking information, credit cards, etc., during the application or interview process. Always be mindful to protect your personal and financial information, and use careful judgment when providing information to talent acquisition professionals.