To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks.
Responsible for change management and problem management, application, and configuration management and production support of strategic web-based applications on Windows, Linux, hosted, and cloud platforms
About the Role
In this opportunity as Site Reliability Engineer, you will:
- Work with application teams to manage and support applications into production
- Continuous improvement to an on-going support model including release and change management for maintaining the strategic environments (i.e. production, non-production etc.)
- Provide well-written documentation and technical presentations on projects supported by the team.
- Provide problem management services by utilizing diagnostic and debugging tools to aid in troubleshooting efforts, including 24x7 rotating pager support.
- Coordinate the implementation of application monitoring, establish support documentation, and provide training on products and procedures.
- Provide technical assistance on the troubleshooting, and performance tuning of the supported environment(s)
About You
You're a fit for the role of Site Reliability Engineer if your background includes
- 3-5 years of experience in an enterprise-level operations support role, SRE, or DevOps role.
- Working knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
- Expertise in observability and monitoring tools, like Datadog, AppDynamics, Splunk, etc.
- Deep understanding of Application performance monitoring (APM) and user monitoring.
- Knowledge of Infrastructure as Code (IaC): AWS Cloud Formation, Ansible, Terraform, etc. Apply standards of cloud compliance to application design to achieve reliability
- Experience in site reliability engineering in Dotnet, Java, Kubernetes, and Database platforms (like Postgres)
- Experience with Load balancers and AWS services such as AWS ECS, EMR, State Machines/ Step Functions, CloudFormation, CloudWatch, Lambda, SQS, ECR, Fargate, Elastic Search, networking concepts, etc.,
- Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques
- Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ)
- Ability to analyze application and server logs, error interpretation.
- Incident response and recovery: SREs are responsible for responding to incidents and implementing processes for incident response, monitoring, and automated recovery.
- Scripting knowledge in Poweshell, Bash, shell scripting
- Ability to code in one of the programming languages (Java, C#, Python, JavaScript, etc.)
- Working knowledge of ITIL Change and Incident management processes.
- Excellent written and verbal communication skills and strong collaboration skills.
Desired
- Working knowledge of Windows Servers (multiple versions) and Linux platforms required.
- Proven troubleshooting and problem solving ability required.
- Basic understanding of network and database technologies a plus
- Good to have any AWS Certification.
#LI-SS6
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
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Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
