Join us as a Site Reliability Engineer
- You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
- We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
- This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
- We're offering this role at associate vice president level
What you'll do
As a Site Reliability Engineer, you'll play a key role in maintaining the availability, resilience and operational stability of critical business services and customer journeys.
We’ll look to you to lead the operational response to high-priority incidents, driving rapid diagnosis, recovery and stakeholder communication while identifying opportunities to improve reliability, observability and automation across the estate.
Other responsibilities will include:
- Providing operational support for business-critical applications and customer-facing services, securing high levels of availability and reliability
- Monitoring service health, customer journeys and transaction processing, proactively identifying and addressing issues before they affect customers
- Leading service restoration activities during major incidents and coordinating cross-functional teams to minimise business and customer impact
- Supporting disaster recovery testing, service continuity planning and resilience activities across critical platforms and services
- Driving operational improvements through automation and the reduction of manual intervention
- Partnering with technology and business teams to resolve recurring issues and deliver sustainable, long-term solutions
The skills you'll need
To succeed in this role, you'll bring significant experience supporting business-critical applications within a 24x7 production environment. You’ll be comfortable acting as an escalation point during major incidents, helping teams respond effectively under pressure while maintaining clear communication and control.
You'll combine a strong engineering mindset with a passion for automation, observability and continuous improvement, helping make sure services remain resilient, scalable and performant. Working knowledge of technologies such as Python, JavaScript, Ansible and Terraform would be highly beneficial.
You’ll also need:
- A strong understanding of incident, problem and change management practices
- Experience using observability, monitoring and alerting platforms to maintain service health and proactively identify issues, including tools such as Splunk, Grafana, Prometheus, CloudWatch and DX-APM
- A proven track record of driving automation, self-healing capabilities and operational efficiency, supported by strong analytical and troubleshooting skills
- The ability to manage high-priority customer-impacting incidents and coordinate service restoration activities under pressure
- Experience supporting and operating within modern cloud and application environments, including AWS, Java, Unix/Linux, Oracle, PostgreSQL, GitHub, Autosys, JIRA and ServiceNow
Hours
45Job Posting Closing Date:
05/11/2026Skills Required
- Significant experience supporting business-critical applications in a 24x7 production environment
- Experience serving as an escalation point during major incidents
- Strong understanding of incident, problem, and change management practices
- Experience with observability, monitoring, and alerting platforms
- Experience driving automation, self-healing capabilities, and operational efficiency
- Strong analytical and troubleshooting skills
- Ability to manage high-priority customer-impacting incidents and coordinate service restoration
- Experience supporting modern cloud and application environments
- Working knowledge of Python, JavaScript, Ansible, and Terraform
- Experience with AWS, Java, Unix/Linux, Oracle, PostgreSQL, GitHub, Autosys, JIRA, and ServiceNow
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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