Join us as a Site Reliability Engineer
- You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
- We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
- This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
- We're offering this role at associate vice president level
As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.
Other responsibilities will include:
- Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
- Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
- Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
- Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
- Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents
To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.
You’ll also need:
- 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments
- Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes
- Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations
- Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives
- Establish and maintain monitoring, observability, alerting, dashboards, and service health metrics for proactive issue detection and resolution
- Strong verbal and written communication skills
Hours
45Job Posting Closing Date:
29/07/2026Skills Required
- 8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments
- Hands-on experience with Azure Cloud
- Full-stack observability using Log Analytics, Application Insights, and Grafana
- Experience supporting live production services with knowledge of ITIL processes and IT Security principles
- Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA)
- Ensure production stability, availability, and performance to meet SLAs/SLOs
- Drive automation, resilience, capacity planning, change governance, and continuous service improvement
- Establish and maintain monitoring, observability, alerting, dashboards, and service health metrics
- Strong verbal and written communication skills
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
