The Role
The Site Reliability Architect will lead technical strategy for reliability in a SaaS environment, mentor teams, and ensure system resiliency while defining performance indicators and optimizing cloud spend.
Summary Generated by Built In
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Site Reliability Engineering Architect will lead our technical strategy providing reliability and resiliency across our enterprise SaaS-based ecosystem. This role will influence the architecture of our environments, ensuring 99.9%+ availability through proactive cloud system design, advanced network implementation, in a hybrid cloud/on-premise environment. As SRE Architect you will provide technical mentorship across all SRE engineering levels as we grow the culture of our SRE practice globally.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.
Essential Job Duties
- Architect with a resiliency-by-design intent, for self-healing, fault-tolerant systems, focusing on proactive readiness rather than reactive correction.
- Operate within a secure high-volume, high-volatility application environment, utilizing advanced networking and compute structures, in cloud hosted environments (AWS/GCP).
- Move the organization from "firefighting" to a proactive culture through habits and systems supporting feature flagging, production readiness reviews, architectural decision records, and chaos engineering.
- Support the incident management practice, mentoring SREs and Software engineers alike in utilizing our monitoring and observability toolsets for effective troubleshooting.
- Define SLIs, SLOs, and error budgets that balance feature velocity with platform stability, supporting a shift to service ownership.
- Underscore an automation-first perspective using Terraform, CDK, and other cloud-formation infrastructure as code toolsets to ensure repeatable, audit-ready environments.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field and applicable experience.
- 10 + years in SRE/DevOps with 4 of that in an enterprise SaaS environment.
- 4+ years in software development contributing to a SaaS-based, cloud-hosted product line.
- Proven track record in a distributed SaaS environment managing multi-cloud or multi-region workloads.
- Proficiency in modern cloud networking, including DNS, TCP/IP, Load Balancing, and Zero Trust security models.
- Strong coding skills in Go, Python, Java, C#, or others, to build internal reliability tools and automate complex operational workflows.
- Expert-level knowledge of Kubernetes (EKS/GKE) architecture, including multi-cluster management and stateful workloads.
- Ability to optimize cloud spend while maintaining high performance and reliability.
- Experience operating in a DevSecOps context with compliance guardrails (e.g., GDPR, HIPAA, HITRUST) across varied infrastructures
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role
The base salary range for this US-based, full-time, and exempt position is $170,000-185,000/yr, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Top Skills
AWS
C#
Cdk
GCP
Go
Java
Kubernetes
Python
Terraform
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The Company
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes.
Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market.
We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
