Site Reliability Architect

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Site Reliability Architect (SRA) to be responsible for designing and implementing scalable, reliable, and efficient systems that support the organization's software applications and services. As a key technical leader, you will work closely with development, operations, and product teams to ensure that systems are designed with reliability, performance, and scalability in mind. You will also play a crucial role in establishing best practices for site reliability engineering (SRE) and fostering a culture of operational excellence.

 This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Frequently Asked Questions

What is a day in the life of a Site Reliability Architect?

• Design and implement robust, scalable, and high-availability systems that meet business and technical requirements.

• Collaborate with software engineering teams to integrate reliability into the software development lifecycle, ensuring that applications are built with operational excellence in mind.

• Develop and maintain service level objectives (SLOs), service level agreements (SLAs), and service level indicators (SLIs) to measure system performance and reliability.

• Lead incident response efforts, including post-mortem analysis and root cause investigations, to improve system reliability and prevent future incidents.

• Automate operational processes to improve efficiency and reduce manual intervention, leveraging tools and technologies such as Infrastructure as Code (IaC).

• Monitor system performance and reliability using appropriate metrics and monitoring tools, proactively identifying and addressing potential issues.

• Advocate for and implement best practices in site reliability engineering, including capacity planning, disaster recovery, and incident management.

• Train and mentor engineering and operations teams on SRE principles and practices, fostering a culture of continuous improvement.

What will I need to thrive in this role?

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.

• 8+ years of experience in software engineering, systems engineering, or site reliability engineering.

• Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and container orchestration technologies (e.g., Kubernetes, Docker).

• Experience with configuration management and automation tools (e.g., Terraform, Ansible, Puppet).

• Proficient in programming and scripting languages (e.g., Python, Go, Bash) for automation and tool development.

• Extensive knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and practices.

• Solid understanding of networking concepts, distributed systems, and microservices architecture.

• Excellent problem-solving skills and the ability to work effectively under pressure.

What does high performance look like?

• Leadership Skills: Ability to lead cross-functional teams and drive initiatives that enhance system reliability and performance.

• Interpersonal Skills: Self-motivated, team player, builds trust, action and results-oriented; open and collaborative style; comfortable working in a dynamic environment.

• Communication Skills: Strong written, oral, and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

• Attention to Detail: Thoroughness in accomplishing tasks, ensuring accuracy and quality in all aspects of work.

• Analytical Skills: Strong analytical and troubleshooting skills, with the ability to think critically and make data-driven decisions.

What is my potential for career growth?

As the Site Reliability Architect, you will have opportunities for career advancement within Pattern. Additionally, you will have access to networking opportunities and continuous learning initiatives to support your professional growth.

What is the team like?

You will work with members of the software engineering team locally and overseas, and be supervised by Pattern’s Senior Director of Engineering. You will also collaborate frequently with the Chief Technology Officer. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with Pattern’s Principal Site Reliability Engineer

• Interview with Pattern’s VP of Information Security 

• Interview with Pattern’s Senior Director of Engineering

• Final interview with Pattern’s CTO

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Discuss professional accomplishments with specific data to quantify examples

• Provide insights on how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.