Site Reliability Analyst II

CompanyFederal Reserve Bank of St. Louis

Overview
Working closely with a dedicated team comprised of operational support, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for federal program agencies.
Interacts with Site Reliability Engineers (SREs) to provide application technical support for off-the-shelf Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.
Consult with developers on issues related to software development and work with architects to define server configuration settings; lead the migration of code through staging environments to production and provide assistance to software quality assurance technicians during system acceptance testing. (Hybrid or Fully remote)

Responsibilities

• Provide technical support for business operations and application development lifecycle to ensure application availability in all environments.
• Integrate agile approach to application support that helps build, test, deploy, and monitor applications with speed, quality, and control. 
• Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreement (SLA).
• Manage request, incident, change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.).
• Ensure application maintains operational processes to support security, audit and business continuity compliance.
• Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues.
• Participate in on-call rotation (24x7) shared amongst all team members.

Qualifications

• AWS certification or commensurate work experience
• B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study 
• At least 5 years' experience required required
• Understand and can trace transaction, batch, and file processing flows.
• In-depth knowledge and ability to execute and write ad-hoc database scripts
• Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments
• Ability to analyze technical issues and communicate with technical and non-technical audiences
• Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions
• Excellent problem solving, organizational, and analytical skills
• Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, DBHawk, etc.
• 5% Travel
• US Citizen

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.

Salary: $88,600-$113,000

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryInformation Technology

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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