Tenengroup is looking for a Site Operations Specialist.
We are a global D2C brand house in the lifestyle and jewelry space, building category-defining brands through full vertical integration- from product development to fulfillment. Known for our strong focus on personalization, design, and performance marketing, we scale digitally native brands across multiple international markets.
ResponsibilitiesAs "Site Operations Specialist" you will be in charge of:
· Manage order flow from sites to factory – volume, due dates, priority, allocation
· Coordination between main business units – real-time operational impact during high season. Factory – Sales - Customer service
· Manage Customer ETA expectations – when will my package arrive?
· Manage shipping offering – ETA, gaps, pricing, messaging, available options
· Manage shipping offering testing setup and control
· Manage cross-site elements, messaging, and settings – based on ETA during high season
· Manage QA team member responsible for QA of processes above
· E-commerce Operations Department is looking for a Site Operations Lead.
Requirements· Function well when out of your comfort zone
· Fast learner
· Analytical skills – enjoying logical challenges. Every day will have a new situation to resolve.
· Teamwork – collaborate naturally with others
· Strong communication skills, able to present and mediate different stake holders’ interests
· During high season (6 weeks) – available around the clock, be on top of real time challenges and perform necessary actions effectively
under high pressure.
· Prior leadership experience - Advantage
Skills Required
- Comfortable working outside of comfort zone
- Fast learner
- Analytical skills and ability to solve logical challenges
- Teamwork and ability to collaborate with others
- Strong communication skills and stakeholder mediation
- Available around the clock during high season (6 weeks)
- Prior leadership experience
What We Do
Tenengroup Ltd. is a continually growing international e-commerce company with markets throughout North and South America, Europe, Australia, and Asia. We specialise in the development, marketing, manufacturing, and exporting of a large selection of custom-made goods and services. Total E-Commerce Platforms We use our own desktop and mobile e-commerce platforms enabling us to create a unique customer purchase experience. Our e-commerce platforms are complemented by a dedicated online marketing team well verse in all aspects of the digital media landscape. Tenengroup strives to stay on top on the online marketing game, and partnering with brands like Google, Facebook, and Amazon, allows us to continually increase our website’s brand exposure, and increase the amount of visitors to our web properties. International Expertise / Global Markets Over the years Tenengroup has acquired tangible knowledge in localizing sites, with local marketing and acquisition channels, as well as physical shipping and fulfillment to these locations. We work with local payment processing and defrayal companies, as well as local shippers, to ensure that our customers have the easiest possible way to both purchase their items, as well as receive them. Furthermore, our customer service center maintains local knowledge of all countries we work in. In House Solutions In the dynamic landscape of e-commerce, things change. We understand this and all of our software is developed in-house for optimal results. We have developed unique solutions offering personalized features distinctive to our brand of owned and operated websites. Having our own software platform allows us to add additional features on the fly, without being restricted by “closed garden” e-commerce platforms. For more information, visit our website www.tenengroup.com
