About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
At Figure, we are looking for a results-driven, hands-on leader who is deeply curious about innovative blockchain technology and financial services.
As a Site Operations Manager, you will oversee day-to-day operations, ensuring peak efficiency, productivity, and rigorous compliance. By leveraging your strategic mindset and problem-solving skills, you will drive brand engagement, troubleshoot complex issues, and ensure ultimate customer success. You will be instrumental in keeping Figure accountable to its customers by leading your team with deep knowledge and empathy.
What You’ll Do
- Provide oversight, mentorship, and guidance to a team of Team Managers, ensuring strict adherence to Figure's quality standards and productivity goals.
- Set and achieve ambitious performance KPIs (including handle time, CSAT, and SLAs) by utilizing data-driven reporting to optimize team efficiency.
- Partner with Team Managers to conduct regular coaching sessions, fostering professional growth and driving accountability across the team
- Act as a point of escalation, equipping your leaders with the tools and strategies needed to resolve complex customer situations promptly.
- Lead weekly Operations Management syncs to identify process inefficiencies, streamline workflows, and elevate the overall customer journey.
- Ensure all agents consistently adhere to Originations policies, industry regulations, and legal compliance requirements.
- Champion a positive, inclusive work culture that motivates team members and fosters cross-functional collaboration.
- Spearhead strategic projects aligned with departmental goals, leveraging big-picture thinking to drive impactful results.
What We Look For
- Minimum of 2 years in a leadership role, including at least 1 year in operations management, plus 1+ years in a direct customer-facing role.
- An NMLS License that has been active within the last 5 years.
- Previous experience in tech support, mortgage, financial services, or the banking sector.
- BA/BS degree from an accredited university is preferred.
- A value-driven leader who naturally fosters a culture built on respect, accountability, and a relentlessly positive, problem-solving mindset.
- Confident, compassionate communication skills with the agility to adapt to ongoing refinements in business processes.
- Highly process-driven organizational skills with an eye for detail.
- A quick and flexible learning style with the ability to navigate new technology platforms and successfully complete all regulatory compliance training.
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
- Base Compensation Range: $85,360 - $106,700/year
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-JR1 #LI-Hybrid
Skills Required
- At least 2 years of experience in a leadership role
- At least 1 year of experience in operations management
- At least 1 year of experience in a direct customer-facing role
- NMLS License active within the last 5 years
- Experience in tech support, mortgage, financial services, or banking
- BA or BS degree from an accredited university
- Ability to complete regulatory compliance training
- Ability to adhere to company security policies and data-handling procedures
- Ability to complete mandatory security awareness training on time
Figure Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Figure and has not been reviewed or approved by Figure.
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Healthcare Strength — Health coverage is fully employer‑paid on select plans for employees and dependents, alongside company‑paid life and disability insurance and mental‑health support. This breadth and low out‑of‑pocket cost are highlighted as standout aspects of the package.
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Leave & Time Off Breadth — Time off is positioned as flexible with generous PTO, paid holidays, and sick time. Paid family leave is available for both birthing and non‑birthing parents.
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Equity Value & Accessibility — Equity is broadly offered with renewal grants and the option to take performance bonuses as equity. This structure signals accessible ownership across roles.
Figure Insights
What We Do
Figure has applied blockchain technology across a series of real-world applications that are delivering real and immediate value to everyday consumers across sectors, including loan origination, private company cap table and fund management, security markets and payments. Figure has and continues to develop innovative products and services that seek to bypass traditional incumbents within the financial services industry. Simply put, Figure is delivering on the promise of blockchain technology. Over $15B in transactions have been conducted on the Provenance Blockchain, a layer 1 designed for financial services, built and deployed by Figure. As one of the first lenders to fully use blockchain technology, Figure is driving adoption across the lending ecosystem and providing stakeholders the benefit of an immutable record of asset ownership on the Provenance Blockchain. Figure’s HELOC product has enabled over 85,000 households across 45 states to unlock a combined $6 billion in equity from their homes. These lines of credit give people the opportunity to fund home improvement projects, secondary education, and more. Figure is a regulatory powerhouse, boasting over 200 lending, servicing and money transmission licenses, SEC approval as an Alternative Trading System, and FINRA approved broker-dealer status. While some fintech companies aim to compete with traditional banks, Figure has stuck to expanding use cases for blockchain in finance and creating tech-enabled solutions for deep financial change in the markets. The company's iterative approach to product development has helped it to meet the evolving needs of its customers.
Why Work With Us
Figure creates tech-enabled, cutting-edge solutions for deep financial change, meeting the evolving needs of its customers. As the only firm leveraging blockchain technology to create real-world applications and immediate value to everyday consumers, Figure is effectively bridging the gap between the digital asset and traditional finance spaces.
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