Site Operations Lead

At VENU+, work feels like play — but with purpose.

As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. 

If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+.

At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally:

Benefits Available to Qualifying Full-Time and Part-Time Employees:

• Flexible Time Off – Paid time off that grows with tenure, along with paid holidays.
• Health & Wellness Coverage – Comprehensive medical, dental, and vision plans.
• Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options
• And more!!

Grow your career with great benefits—and even better people!

Responsibilities

As a Site Operations Lead, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests. 

• Manages the workflow of employees, creates team schedules, and delegates tasks 

• Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives 

• Analyzes complex situations and establishes a positive outcome for customers 

• Acts as a liaison between the park and their guests to resolve concerns 

• Maintains a clean and orderly area around assigned locations by removal of spills and debris 

• Assists with the repairs and maintenance of the amusement, mobility and locker products within the parks, including strollers, wheelchairs, ECVs, lockers, arcade machines, and other allied equipment 

• Monitor operations throughout the company and look for ways to increase productivity and lower costs 

• Prepares reports as requested by management 

• Proactively combats loss prevention, partners with security and loss prevention on implementing stringent loss prevention measures 

• Performs other duties as assigned  

• High school diploma or equivalent 

• 1 year of leadership experience required 

• Excellent communication, time management, planning and organizational skills 

• Proficient in Microsoft Office  

• Ability to work outdoors in a variety of weather conditions 

• Able to work a flexible schedule that includes weekends and/or holidays 

• Mechanically inclined  

• Professional attitude in a fast-paced environment 

• Travel may be required