Site Operations & Digital Transformation Coordinator

Summary- This role combines site operations, process improvement, and digital transformation initiatives within our Duluth facility.

The Site Coordinator & Digital Transformation is responsible for driving the digitization, optimization, and continuous improvement of sit execution, and operational workflows across the Duluth facility. This role focuses on identifying inefficiencies, improving ways of working, and implementing advanced tools, including AI-based solutions, to enhance visibility, tracking, and execution.

This role owns the transformation of how programs and operational activities are managed within the Duluth facility, leading initiatives that simplify processes, reduce manual work, and improve overall efficiency. While not responsible for managing programs directly, this role works closely with Program Managers and leadership to improve execution, standardize processes, and ensure effective adoption of new tools and methodologies.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

 Facility & Office Administration:

• Lead the improvement, digitalization, and optimization of facility and office operations by identifying inefficiencies and implementing more efficient, automated, and scalable workflows.
• Continuously evaluate current processes and transition day-to-day activities toward more structured, efficient, and technology-driven solutions.
• Drive the adoption of digital tools and systems to streamline administrative processes, reduce manual work, and improve visibility and control over facility operations.
• Ensure smooth day-to-day site operations, maintaining an efficient and well-organized work environment while transitioning activities toward improved processes.
• Coordinate with building management and vendors for facility maintenance, repairs, and upgrades, while improving tracking and process efficiency.
• Responsible on the office supplies, inventory, and vendor relationships, with a focus on optimization and automation of ordering and tracking.
• Support purchasing activities for facility needs, including obtaining quotes, preparing purchase requests, and tracking orders, while driving process standardization and digitalization.
• Maintain records of maintenance activities, service requests, and site conditions, with a focus on improving data tracking and accessibility.
• Coordinate workspace logistics, including conference rooms, office setup, and general site organization, while identifying opportunities to improve efficiency and user experience.

Site activities Essential Duties & Responsibilities

• Lead the digitalization, optimization, and continuous improvement of processes, tracking, and reporting across site activities by identifying inefficiencies and implementing scalable, technology-driven solutions.
  • Drive the adoption of advanced tools, including digital and AI-based solutions, to improve visibility, automation, and overall execution.
  • Support stakeholders in tracking goals, milestones, and overall progress, while enhancing the tools and methods used for tracking and reporting.
  • Coordinate and ensure execution of regular reviews (e.g., quarterly reviews), including preparation and follow-up on action items, with a focus on improving structure, consistency, and automation.
  • Track and monitor action items across initiatives to ensure timely closure and alignment, while enhancing tracking systems and visibility.
  • Support improvement initiatives, including the implementation of new tools, processes, and capabilities.
  • Assist in organizing and coordinating training activities and team events, while identifying opportunities to standardize and improve execution.
  • Facilitate communication and coordination between leadership and cross-functional teams, ensuring alignment and continuous improvement of collaboration processes.

Shipping & Receiving Operations:

• Optimize and digitalize shipping and receiving processes to improve efficiency, tracking, and accuracy.
• Coordinate incoming and outgoing shipments, ensuring timely and reliable delivery.
• Maintain shipment tracking and serve as the point of contact with vendors and carriers.

Customer Visits & Events Coordination:

• Lead the optimization and digitalization of customer engagement, visits, and event coordination processes by improving planning, communication, and execution workflows.
• Implement standardized processes and tools (including digital and AI-based solutions) to enhance efficiency, visibility, and overall customer and employee experience.
• Continuously evaluate current practices and drive improvements to create scalable, structured, and high-quality customer interaction processes.
• Plan and coordinate customer visits, executive meetings, and site tours, ensuring a professional and seamless experience while improving execution methods.
• Organize company events, training sessions, and workshops, with a focus on efficiency and continuous improvement.
• Manage logistics including catering, room setup, and coordination of all required resources.
• Serve as the main point of contact for visitors, providing front-office support and ensuring a positive customer experience.
• Support customer communication channels and coordinate customer-related activities.
• Support company-wide initiatives and special projects related to customer engagement and events.

Competency

To perform the job successfully, an individual should demonstrate the following competencies.

• Strong organizational and multitasking abilities
• Excellent communication skills
• Proactive and problem-solving mindset
• Strong interpersonal skills
• Continuous improvement mindset with the ability to identify inefficiencies and implement innovative solutions, including use of advanced tools and AI.

Minimum Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate or bachelor’s degree preferred
• 3–5+ years of relevant experience
  

Computer Skills

• Proficiency in Microsoft Office Suite
• Experience with scheduling tools
• Familiarity with ERP/PMO tools (advantage)
• Develop UI Tools and Web design (advantage)

 Language Skills

• Fluent in English, with strong verbal and written communication skills.
• Ability to communicate effectively in a global, cross-functional, and multicultural environment.
• Comfortable working with international teams, customers, and vendors.

What We Offer:

• Benefits eligibility starts on your first day as a full-time employee at Universal Avionics.
• Medical insurance (multiple plan options, including low-deductible PPO)
• Preventive care covered at 100%
• Affordable copays for doctor visits, urgent care, and prescriptions
• Teladoc virtual care access
• Vision coverage through VSP (includes exams, frames, and lenses)
• Dental insurance (covers preventive, basic, and major services)
• 401(k) with immediate safe harbor match (100% match on up to 4% of pay after 60 days)
• 9/80 work schedule option – every other Friday off
• Vacation, sick time, and 14 paid holidays (including a week in December)
• Tuition reimbursement
• Gym reimbursement
• Wellness programs:
  • One Pass Select (discounted access to gyms, fitness apps, and more)
  • Travel assistance and employee discounts
• Employee Assistance Program (EAP) and emotional wellness support:
  • Up to 3 free counseling visits per issue/year through Reliance Matrix
  • Up to 6 free counseling sessions per issue/year through Health Advocate
  • Includes mental health, financial, legal, work-life, medical navigation, and life coaching support
• And more!

 Why You’ll Love Working Here:

• Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
• Our team is driven by purpose, innovation, and a shared passion for aviation safety.
• Here's what makes our work environment thrive:
• A collaborative, supportive team of skilled professionals and mentors
• Groundbreaking projects that shape the future of avionics technology
• A company culture that promotes innovation, career growth, and continuous learning
• Meaningful work that impacts air travel safety around the world
• A strong work-life balance, including a 9/80 schedule option

 To learn more about Universal Avionics, visit: www.UniversalAvionics.com

 Universal Avionics’ products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.