Site Manager
Sally’s mission is to be the most trusted vehicle and service provider for professional drivers. We operate a large fleet of vehicles that we provide to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in our technology and our people to deliver best-in-class service to our customers.
We're looking for a high-energy professional to lead our onsite operations team at our HQ in New York! Your focus will be to lead and develop a team of customer support associates and fully own the customer experience. This position requires leadership, ambition, and grit to effectively navigate our operation.
What you’ll do
- Meet or exceed operating and financial targets including: utilization rates, lease rates, rental days per unit, revenue and cost thresholds, Google reviews score
- Develop, train, and evaluate operational teams
- Lead rideshare operations: including customer interactions (voice, text, phone, in-person), daily rental launches and returns, etc.
- Oversee yellow taxi dispatch operations: including, daily cash management, customer account reconciliation, and vehicle readiness and compliance
- Manage administrative tasks, which may include weekly payroll submissions, PTO request handling, etc.
- Liaise with garage facility operations to ensure vehicle readiness and service turn-around times
- Resolve customer issues and ensure positive customer support experience
What we look for
- Bachelor’s degree with a strong academic record in business, operations management, statistics/mathematics, analytics or related field strongly preferred
- 4+ years of professional experience in retail, automotive, or hospitality
- 3+ years of proven track record of leadership experience, preferably within a tech-enabled business
- You can lead a team with no playbook from initial question development to rollout
- Keen business judgment, critical thinking, and analytical rigor
- Excellent ability to collaborate and apply a cross-functional mindset
- Ability to balance competing priorities while meeting deadlines
- Mastery of Google Sheets and ability to create systematic models to track metrics and documents
- Ability to draw insights from data and implement action plans to address issues
Benefits
- 20 days PTO
- Medical, Dental, and Vision contribution plans
- Team lunches
Compensation range: $80,000 - $100,000
Please note that this position is not eligible for Visa sponsorship.
*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!