The Role
Leads an on-site team, manages hiring, training, performance, customer service, sales, memberships, equipment maintenance, safety, inventory, expenses, and daily operational performance. The role owns site-level KPIs, compliance, staffing, workflow improvements, vendor support, and profitability while maintaining company standards in a hands-on outdoor environment.
Summary Generated by Built In
What You’ll Do
Lead & Develop the Team
As the senior on-site leader, you will:
- Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
- Build and reinforce a positive, growth minded culture grounded in company values
(Based on the expectation to build a positive, growth minded culture) - Conduct ongoing development conversations and ensure readiness of future leaders
- Ensure all staff follow safety, customer service, and operational standards consistently
Deliver an Exceptional Customer Experience
- Champion a welcoming, service-oriented environment where every customer feels valued
- Resolve escalated concerns and coach the team on best-in-class customer engagement
- Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
Oversee Site Operations & Equipment Performance
- Own all daily operational workflow and ensure efficiency, accuracy, and safety
- Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
- Ensure the site consistently meets company standards for quality, cleanliness, and throughput
- Analyze operational metrics and implement improvements to increase performance and reduce downtime
Drive Sales, Profitability & Business Results
- Set and manage site-level sales, membership, labor, and operational targets
- Lead sales initiatives, promotions, and team‑wide upselling behaviors
- Monitor KPIs and adjust staffing, processes, or workflow to achieve results
- Manage site expenses, inventory, and cost controls
Ensure Safety, Compliance & Brand Standards
- Enforce all health, safety, and environmental protocols
- Ensure adherence to company policies, operating procedures, and quality standards
- Address risks, incidents, or equipment failures promptly and effectively
- Conduct regular audits and site inspections to ensure consistency and compliance
Qualifications
Required
- Strong customer service mindset and excellent communication skills
- Demonstrated leadership, teambuilding, and performance management abilities
- Ability to operate effectively in a fast paced, hands-on outdoor environment
- Strong problem-solving and decision-making skills
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
(Expanded from reliability and eagerness to learn) - Flexible schedule, including weekends and holidays
- Ability to stand for long periods and perform light physical tasks
Preferred (but not required!)
- Previous site management or multi‑team leadership experience
- Experience in retail, service, hospitality, or other customer facing roles
- Mechanical aptitude for overseeing equipment checks and maintenance
- Experience with sales-driven environments or membership programs
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Skills Required
- Strong customer service mindset and excellent communication skills
- Demonstrated leadership, team-building, and performance management abilities
- Ability to work effectively in a fast-paced, hands-on outdoor environment
- Strong problem-solving and decision-making skills
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
- Flexible schedule, including weekends and holidays
- Ability to stand for long periods and perform light physical tasks
- Previous site management or multi-team leadership experience
- Experience in retail, service, hospitality, or other customer-facing roles
- Mechanical aptitude for overseeing equipment checks and maintenance
- Experience with sales-driven environments or membership programs
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The Company
What We Do
Whistle Express Car Wash is a U.S. express exterior car-wash operator, formerly known as Magnolia Wash Holdings. It provides automated washes designed to be completed while customers remain in their vehicles, along with free vacuums, cleaning stations, and unlimited membership options. The company emphasizes convenient, neighborhood-focused service and environmental stewardship, recycling water and using biodegradable chemicals to reduce consumption and runoff.
