- achieves call center and individual quality and productivity goals in accordance with established objectives
- manages individual projects and contributes to other operational initiatives outside of team responsibilities
- Ensure headcount of sales agents is appropriate to support the business
- Hiring and maintaining Supply Managers for designated sites as well as engaging in the hiring of Team Leads
- Meeting business targets on a monthly and yearly basis
- Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team
- Will complete performance evaluations as needed and support with employee terminations
- Key contributor in overseeing Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that their direct reports are productive and meet their individual business objectives and conduct their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
- Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
- Supports a positive Sales culture by driving execution on a daily basis, creating team engagement and excitement
- Identifies opportunities for process improvements
- Ensure activities support the organization in achieving revenue and shipment targets
- Proven leadership skills in coaching, developing, and training call center personnel
- Demonstrated history of meeting performance objectives
- Excellent verbal and written communications skills are a must
- Proficient with computer applications including Word, Excel, Outlook, PowerPoint
Education and Experience:
- Associate or Bachelor's Degree preferred
- Experience with call center productivity metrics preferred
- Health care experience beneficial
- 5+ years leadership experience (including supervision of management level employees)
- 5+ years of customer service/call center experience
Physical Demands:
The employee must frequently lift and/or move up to 10 pounds.
Skills Required
- 5+ years leadership experience including supervision of management level employees
- 5+ years of customer service/call center experience
- Proven leadership skills in coaching and developing call center personnel
- Demonstrated history of meeting performance objectives
- Excellent verbal and written communications skills
- Proficient with computer applications
- Associate or Bachelor's Degree preferred
- Experience with call center productivity metrics preferred
- Health care experience beneficial
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
