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Gopuff is the go-to platform for consumers' everyday needs. We deliver, so you can enjoy the moment.
The Role
Lead a local site team to run all facility operations (deliveries, inventory, equipment), drive KPIs and financial performance, ensure compliance and safety, implement process improvements, train leadership on labor and expense control, and cultivate a customer-first culture.
Summary Generated by Built In
Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Qualifications
- 6+ years of experience with a fast-paced environment and leading a workforce of employees.
- Retail, grocery, military, restaurant or equivalent experience
- Bachelor’s degree, preferred
- Strong written and verbal communication skills
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
- Ability to stand, bend, reach and walk during shifts
- Ability to lift up to 49 pounds
Responsibilities
- Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
- Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
-Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Create and implement plans to improve the financial performance of the facility
Gopuff is seeking a self-starting and entrepreneurial Site Leader to join the operations team. The Site Leader role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Lead and Field Operations Associates overseeing the site’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.
What We Offer
- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 25% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)
Qualifications
- 3+ years of managing and leadership experience, minimum of 1 year of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
- Experience in manufacturing, logistics, supply chain, transportation, warehouse, sales, hospitality, grocery, military, or retail industries
- Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 2+ years of Gopuff experience
- You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).
- Strong skills with conflict resolution
- Strong skills with team development and engagement
- Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
Responsibilities
- Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systems
- Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
- Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance labor
- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reports
- Implements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
- Develops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
- Teaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
- Creates and implements plans to improve the financial performance of the site
- Maintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management
- Creates a customer-first culture/environment and manage overall financial performance
- Creates customer loyalty and relationships within local community
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
Skills Required
- 6+ years of experience leading a workforce in a fast-paced environment
- 3+ years managing and leadership experience (minimum 1 year leading blended W2 and 1099 workforce)
- Experience in retail, grocery, military, restaurant, manufacturing, logistics, supply chain, transportation, warehouse, sales, or hospitality
- Bachelor's degree (preferred) or 2+ years of Gopuff experience
- Experience identifying and implementing large-scale process improvement initiatives using data-driven techniques or Lean methods
- Strong written and verbal communication skills
- Strong conflict resolution skills
- Strong team development and engagement skills
- Ability to lead in an ever-changing environment and act as a change agent
- Ability to work fluid schedules; available during peak hours (5pm - 3am) and to support weekends/holidays as needed
- Ability to stand, bend, reach, and walk during shifts
- Ability to lift up to 49 pounds
- Ability to analyze and interpret reports to ensure compliance with company and legal policies
Gopuff Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gopuff and has not been reviewed or approved by Gopuff.
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Healthcare Strength — Healthcare coverage is described as comprehensive for eligible employees, spanning medical, dental, vision, mental-health support via an EAP, and life/disability insurance. Family-building support is also included through fertility and surrogacy benefits.
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Retirement Support — Retirement benefits include a 401(k) plan with an employer match that is described as immediately vested. Equity is also noted for some employees through RSUs and performance-related rewards.
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Parental & Family Support — Parental leave is characterized as robust, with fully paid leave periods for birth and non-birth/intended parents. Childcare benefits are also referenced as available for working parents.
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The Company
What We Do
Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products, over-the-counter medications, baby and pet products, food and drinks, and in some markets, alcohol – in just minutes. With micro-fulfillment centers in every market it serves, the company delivers thousands of products quickly for a flat $2.95 delivery charge. Gopuff is open 24/7 in many markets and late-night everywhere else to bring customers what they need when they need it most. Gopuff was founded in 2013 by co-CEOs Rafael Ilishayev and Yakir Gola when they were college students at Drexel University. The Philadelphia-based company now operates more than 600 micro-fulfillment centers in more than 1000 markets across the United States, including Chicago and its suburbs. It has raised more than $3.4B in funding.
Why Work With Us
We are the instant needs category creator, delivering in about 30 minutes for a $2.95 delivery fee. Our business model sets us apart: we own the products we sell and house them locally in our own micro-fulfillment centers. We have an entrepreneurial culture and constantly innovate to build new categories that improve customer experience.
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