On Site Lead – Design Services

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

Four Seasons is seeking a highly skilled and driven On Site Lead – Design Services based in Venice to oversee the final phase of a prestigious hotel opening project. Based on-site in the pre-opening office, this role is at the forefront of design resolution, construction coordination, and handover management—bringing the Four Seasons vision to life in partnership with ownership and key stakeholders. This role is a fixed-term contract for 12 months.

About the Role

As the Design Services On Site Lead, you’ll take ownership of the Handover and Close-Out process between the Owner/Developer and Four Seasons. You will be the central point for managing all construction and design-related activities, ensuring the project meets Four Seasons standards, timelines, and expectations.

You will support decision-making and project resolution, drive collaboration across teams, and ensure that handover is seamless, efficient, and aligned with our brand’s commitment to excellence. With a deep understanding of construction and luxury hospitality development, you'll be the crucial bridge between development partners and the hotel’s operational readiness.

Key Responsibilities

Handover & Close-Out Leadership

• Lead and manage the final transition of the hotel project from the Owner/Developer to Four Seasons.

• Coordinate across multiple stakeholders, including Owner Representatives, Project Managers, Four Seasons Design Services and Operations teams.

• Establish and manage detailed handover and close-out strategies, timelines, and deliverables.

Project Management & Communication

• Maintain full oversight of snag list inspections, deficiency tracking, functional testing, and final documentation.

• Drive effective communication, flagging and resolving project issues, and escalating when necessary.

• Utilize Four Seasons' project management tools and systems for documentation, reporting, and progress tracking.

Operational Readiness Support

• Partner closely with the Hotel General Manager, Portfolio Management, and Hotel Ops team to ensure readiness for opening.

• Facilitate handover of systems, hardware, and spaces in line with brand expectations and operational needs.

• Lead and support deep cleaning, sleep testing, and post-project evaluations.

What You’ll Bring

• Proven experience in hotel project delivery, particularly in handover and close-out phases.

• Strong background in design resolution, construction oversight, and stakeholder coordination.

• Demonstrated ability to navigate complex, multi-stakeholder environments with diplomacy and confidence.

• Exceptional organizational and communication skills, with a proactive, solutions-oriented approach.

• Experience working with high-end or luxury hospitality projects is highly preferred.

• Familiarity with formal control documentation, snagging, commissioning, and testing processes.

Why Join Four Seasons?

At Four Seasons, our greatest asset is our people. We are known for our unwavering commitment to excellence, and we deliver some of the most memorable and luxurious experiences in the world. In this role, you'll be part of an elite global Design Services team shaping the future of luxury hospitality—one iconic opening at a time.