Provide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.
Responsibilities:
Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls,
Gather/Capture client and problem information
Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately
Assist in the creation/maintenance of documentation.
Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision. Microsoft and CompTIA certifications are preferred.
$20-$24/HR
Top Skills
What We Do
For 25 years, Lawinger Consulting, Inc., has provided innovative IT solutions to help our clients thrive
• Our clients range from Fortune 500 companies (General Mills, 3M, Lifetouch, Medtronic, State of Minnesota & others) seeking global team partnerships to small businesses requiring inexpensive, low-maintenance solutions.
We provide Staffing Services in the following areas:
• Managed Services - supporting applications on a wide variety of platforms
• Custom Application Development in.NET / Java / Javascript / Ruby on Rails
• Business Analysis / Project Management
• Quality Assurance / Software Testing - Manual and Automated approaches
• Our industries include manufacturing, financial services, government and nonprofits.
• Our hardware engineers are experts in configuring systems on Windows, Unix, Linux and mainframe platforms.
Why do so many clients work with LCI?
• We listen to our clients needs
• We analyze their applications and infrastructure to understand their current state
• Based on that analysis, we offer creative, effective IT solutions
• We understand the importance of cost containment
• We approach every client with the intent on building a long-term relationship
