Site IT Support Analyst

As the Site IT Support (SIS) Analyst you are a business, function, or process specialist and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Cranberry Township, PA office and report to the IT Infrastructure Manager.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end-users including:
• Respond to telephone calls, emails, and personnel requests for technical support.
• Provide support to end-users on a variety of issues. Identify, research, and resolve technical problems.
• Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of PPG's computer systems through appropriate tools.
• Document, tracks, and monitors problems to ensure resolutions.
• Participate in several IT projects working with internal and external teams.
• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports

Qualifications

• A 4-year degree in Computer Science, Engineering, or related discipline.
• Strong interaction skills specifically listening, providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most practical and economical solutions.
• Follow company standards and apply policies.
• Ability to document operations procedures
• Availability to work rotating shifts and holidays
• A Fluency in English
• Driving license (B)

#LI-Onsite

About us:

Pittsburgh Paint Co., formerly part of PPG, is an industry leader in residential and commercial architectural coatings through its well-known portfolio of brands, including GLIDDEN®, OLYMPIC®, LIQUID NAILS®, HOMAX®, PITTSBURGH PAINTS & STAINS®, Manor Hall®, FLOOD®, DULUX® (in Canada), and SICO®, among others. New Co. manufactures and sells interior and exterior paints, stains, caulks, repair products, adhesives, and sealants for homeowners and professionals. It also includes certain light-duty protective coatings products that are primarily sold through company-owned stores and manufactured through a common factory footprint. In total, our distribution network includes more than 15,000 touchpoints through company-owned stores, independent dealer locations, and major home improvement centers and retailers across the U.S. and Canada.

Pittsburgh Paints Co. provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.